Multilingual Banking Call Center Consultant

Neptune; Gauteng; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

Culture That Feels Like Family

Top-Notch Office Space

Job summary

Hello Group in Gauteng (South Africa) seeks a dedicated Asian foreign language-specific Customer Service Consultant to join its Call Centre Department. The ideal candidate will fluently speak at least one foreign language and manage inbound/outbound calls, document handling, and ticketing system updates.

The role requires language-specific support and authentication of customer information, with a focus on high satisfaction levels.

Qualifications

• Fluent in at least one foreign language (eg. Hindi, Gujarati, Urdu, Bengali, etc).
• Excellent communication and interpersonal skills.
• Prior call centre/customer service experience is a plus.

Responsibilities

• Handle inbound and outbound calls from customers.
• Verify and request source-of-funds documents; accurately log information into the ticketing system.
• Authenticate customers when banking information changes; provide language-specific support.
• Ensure high levels of customer satisfaction while managing assigned tickets.

Job description

Hello Group in Gauteng (South Africa) seeks a dedicated Asian foreign language-specific Customer Service Consultant to join its Call Centre Department. The ideal candidate will fluently speak at least one foreign language and manage inbound/outbound calls, document handling, and ticketing system updates.

The role requires language-specific support and authentication of customer information, with a focus on high satisfaction levels.