Multilingual African Customer Service Consultant

Hello Group; Centurion; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Job summary

Hello Group is seeking a dedicated Customer Service Consultant fluent in at least one African language to support our diverse customer base in a Call Centre Department. The role involves managing inbound/outbound calls, handling inquiries, verifying source-of-funds documents, and accurately recording details into the bank’s ticketing system.

You will authenticate customers during changes to banking information and provide language-specific assistance while maintaining high ticket satisfaction.

Qualifications

• Fluent in at least one African language to support diverse customers.
• Ability to manage inbound and outbound calls with accuracy.

Responsibilities

• Handle inbound and outbound calls and customer inquiries.
• Verify and request source‑of‑fund documents.
• Capture detailed information into the bank’s ticketing system.
• Authenticate customers when banking information changes.
• Provide language‑specific assistance and maintain high customer satisfaction.

Skills

African language fluency

Tools

Ticketing system

Job description

Hello Group is seeking a dedicated Customer Service Consultant fluent in at least one African language to support our diverse customer base in a Call Centre Department. The role involves managing inbound/outbound calls, handling inquiries, verifying source-of-funds documents, and accurately recording details into the bank’s ticketing system.

You will authenticate customers during changes to banking information and provide language-specific assistance while maintaining high ticket satisfaction.