Customer Service Consultant - Foreign Language Specific (African)

Hello Group; Centurion; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Job summary

Hello Group is seeking a dedicated Customer Service Consultant fluent in at least one African language to support our diverse customer base in a Call Centre Department. The role involves managing inbound/outbound calls, handling inquiries, verifying source-of-funds documents, and accurately recording details into the bank’s ticketing system.

You will authenticate customers during changes to banking information and provide language-specific assistance while maintaining high ticket satisfaction.

Qualifications

• Fluent in at least one African language to support diverse customers.
• Ability to manage inbound and outbound calls with accuracy.

Responsibilities

• Handle inbound and outbound calls and customer inquiries.
• Verify and request source‑of‑fund documents.
• Capture detailed information into the bank’s ticketing system.
• Authenticate customers when banking information changes.
• Provide language‑specific assistance and maintain high customer satisfaction.

Skills

African language fluency

Tools

Ticketing system

Job description

Hello Group is seeking to appoint a dedicated, African foreign language–specific (eg. Chichewa, Shona, Swahili, Portuguese, etc.) Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one african language to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.