Customer Service Consultant - Foreign Language Specific (Asian)

Neptune; Gauteng; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Onsite Barista

Exciting Team Events

Teambuilding Activities

Culture That Feels Like Family

Top-Notch Office Space

Job summary

Hello Group in Gauteng (South Africa) seeks a dedicated Asian foreign language-specific Customer Service Consultant to join its Call Centre Department. The ideal candidate will fluently speak at least one foreign language and manage inbound/outbound calls, document handling, and ticketing system updates.

The role requires language-specific support and authentication of customer information, with a focus on high satisfaction levels.

Qualifications

• Fluent in at least one foreign language (eg. Hindi, Gujarati, Urdu, Bengali, etc).
• Excellent communication and interpersonal skills.
• Prior call centre/customer service experience is a plus.

Responsibilities

• Handle inbound and outbound calls from customers.
• Verify and request source-of-funds documents; accurately log information into the ticketing system.
• Authenticate customers when banking information changes; provide language-specific support.
• Ensure high levels of customer satisfaction while managing assigned tickets.

Job description

Hello Group is seeking to appoint a dedicated, Asian foreign language-specific (eg. Hindi, Gujarati, Urdu, Bengali, etc) Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank's ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life's too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here-just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.