Multi-Store Supervisor

Cls; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cls is seeking a Multi-Store Supervisor in Pretoria to oversee daily operations across several branches and maintain high service standards. You will lead staff, manage stock, pricing, and reporting, and travel weekly to Johannesburg as required.

The role requires strong leadership, excellent communication, and the ability to drive process improvements while upholding customer satisfaction and operational excellence.

Qualifications

• Minimum 2–5 years in multi-branch retail operations.
• Proven leadership and people development ability.
• Experience in stock control, pricing and reporting.
• Strong customer service focus with operational excellence.

Responsibilities

• Oversee daily operations of multiple branches to ensure consistency.
• Lead staff, coach performance, and schedule teams effectively.
• Monitor stock, place orders, and minimize losses across branches.
• Analyse pricing and adjust as needed to optimise profitability.
• Administer reporting and ensure compliance with procedures.

Skills

Leadership

Communication

Organizational skills

Multitasking

Reporting

Price analysis

Inventory management

Customer service

Staff development

Education

National Senior Certificate

Job description

Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Multi-Store Supervisor to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose

To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

REQUIREMENTS

• National Senior Certificate

Minimum applicable experience (years)

• 2-5 years’ experience

Required nature of experience

• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Skills and Knowledge (essential)

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches

Multi-Store Supervisor • Tshwane (Pretoria), Gauteng, ZA