Shop Manager

Creative Leadership Solutions; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Creative Leadership Solutions in Gauteng is seeking an experienced Retail Store Manager to oversee daily operations across multiple branches. You will ensure stores are clean, well-organised, and visually appealing while maintaining high merchandising standards.

The role requires 2–5 years in retail store management, Afrikaans and English fluency, a valid driver's license with own transport, and willingness to travel weekly to Johannesburg.

Qualifications

• Minimum education: National Senior Certificate.
• 2-5 years’ experience.
• Retail store management, multi-branch operations, staff leadership and development.
• Inventory and stock management; pricing and price analysis.
• Administrative and reporting functions; customer service and operational management.
• Fluent in Afrikaans and English; valid driver’s licence and own transport; willing to travel weekly to Johannesburg.

Responsibilities

• Oversee daily operations of multiple retail branches.
• Maintain high merchandising standards and store appearance.
• Manage stock levels, ordering, and inventory accuracy.
• Recruit, train, and develop store staff; monitor performance.
• Deliver exceptional customer service across branches.
• Complete administrative and reporting tasks; monitor performance.

Skills

Leadership

People management

Communication

Organisational skills

Price analysis

Stock control

Education

National Senior Certificate

Job description

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-5 years’ experience

Required nature of experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Skills and Knowledge (essential):

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other:

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches