Branch Operations Manager

Placements24; Pretoria; On-site; ZAR 480,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Career growth opportunities

Positive team culture

Job summary

Placements24 in Pretoria is seeking a Branch Operations Manager to lead daily branch activities, supervise staff, manage customer service, and implement policies.

You will monitor performance against metrics, drive improvements, control inventory and expenses, and foster a positive team culture while ensuring compliance with company standards and regulatory requirements in Gauteng.

Qualifications

• Bachelor's degree in Business Management or a related field

Responsibilities

• Manage daily branch operations, including staff scheduling, workflow, and customer service delivery.
• Oversee recruitment, training, and performance management of branch staff.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Monitor branch performance against key metrics and implement strategies for improvement.
• Manage branch inventory, cash handling, and operational expenses.
• Foster a positive and productive work environment for all branch employees.

Skills

Staff management

Leadership

Customer service

Operations management

Organizational skills

Communication

Education

Bachelor's degree in Business Management or related field

Job description

About the Role

Our client is seeking a dedicated Branch Operations Manager to lead operations at their branch in Pretoria . This role is responsible for ensuring the efficient and effective day-to-day running of the branch, managing staff, overseeing customer service, and implementing operational policies. The successful candidate will play a key role in achieving branch targets and maintaining high standards of service delivery within the Gauteng region. This is a hands‑on management position requiring strong organizational and people skills.

Key Responsibilities

• Manage daily branch operations, including staff scheduling, workflow, and customer service delivery.
• Oversee recruitment, training, and performance management of branch staff.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Monitor branch performance against key metrics and implement strategies for improvement.
• Manage branch inventory, cash handling, and operational expenses.
• Foster a positive and productive work environment for all branch employees.

Requirements

• Bachelor's degree in Business Management or a related field preferred.
• Minimum of 5 years of experience in branch management or retail operations.
• Proven ability to lead and motivate a team.
• Strong understanding of operational procedures and customer service best practices.
• Excellent organizational, problem-solving, and communication skills.
• Experience in the Pretoria market is advantageous.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Opportunities for career growth within the organization.
• Positive and supportive team culture.