Branch Manager

Cls; Pretoria; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Cls in Pretoria is seeking a motivated Branch Manager to oversee multiple retail branches, ensuring smooth operations, excellent customer service, and effective team leadership.

You will manage staff, inventory, pricing, and reporting, maintain high merchandising standards, and travel weekly to Johannesburg as required.

The role requires fluency in Afrikaans and English, a valid driver’s license, and a track record of improving store performance.

Qualifications

• Minimum education: National Senior Certificate
• 2–5 years’ experience in multi-branch operations
• Fluent in Afrikaans and English
• Valid driver’s license and own transport
• Willingness to travel weekly to Johannesburg

Responsibilities

• Oversee daily operations of multiple retail branches
• Maintain stores to be clean, organised and visually appealing
• Monitor stock levels and inventory accuracy
• Recruit, train, motivate and develop staff
• Deliver exceptional customer service across all branches
• Complete administrative and reporting duties

Skills

Leadership

Communication

Organisation

Multitasking

Pricing analysis

Inventory management

People management

Education

National Senior Certificate

Job description

Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Branch Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose: To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

REQUIREMENTS

• Minimum education: National Senior Certificate
• Minimum applicable experience (years): 2-5 years’ experience
• Required nature of experience: Multi-branch operations, Staff leadership and development, Inventory and stock management, Pricing and price analysis, Administrative and reporting functions, Customer service and operational management
• Skills and Knowledge (essential): Strong leadership and people management skills, Excellent communication and interpersonal skills, Strong organisational and multitasking abilities, Administrative and reporting skills, Price analysis and updating pricing structures, Inventory management and stock control
• Other: Fluent in Afrikaans and English, Valid driver's licence and own reliable transport, Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

• Store Operations
  • Oversee the daily operations of multiple retail branches
  • Ensure stores are clean, organised, and visually appealing
  • Maintain high operational and merchandising standards
  • Ensure compliance with company policies and procedures
• Stock & Inventory Management
  • Monitor stock levels and conduct regular inventory checks
  • Manage stock ordering to ensure product availability
  • Minimise stock losses and improve inventory accuracy
  • Perform price analysis and update pricing where required
• Staff Management
  • Recruit, train, motivate, and develop store employees
  • Monitor staff performance and provide ongoing coaching
  • Foster a positive, customer-focused team culture
  • Manage staff scheduling and attendance
• Customer Service
  • Deliver exceptional customer service across all branches
  • Resolve customer queries and complaints professionally
  • Maintain a welcoming shopping environment
  • Promote customer satisfaction and loyalty
• Administration & Reporting
  • Complete all administrative and reporting functions accurately
  • Monitor branch performance and identify improvement opportunities
  • Ensure compliance with operational and financial procedures
  • Support continuous improvement initiatives across all branches

Branch Manager • Tshwane (Pretoria), Gauteng, ZA