Mossel Bay On-Site Customer Experience Pro

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Job summary

Placements24 is seeking a Customer Experience Associate to deliver exceptional service in Mossel Bay, Western Cape. You will be the frontline for inquiries and issues, ensuring a seamless customer journey and upholding our brand’s reputation.

The role requires strong communication, a customer-focused mindset, and the ability to work well in a team within a dynamic environment. On-site, full-time position with opportunities for growth.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in basic computer applications and data entry.
• Ability to work well in a team.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond to inquiries via phone, email, and in person.
• Resolve customer issues efficiently and empathetically.
• Provide information about products and services.
• Process transactions and manage related documentation.
• Gather feedback and report recurring issues to management.
• Maintain a tidy, organized service area.
• Support onboarding and follow-up with customers.
• Contribute to a positive brand image in every interaction.
• Collaborate with team to achieve service goals.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

Placements24 is seeking a Customer Experience Associate to deliver exceptional service in Mossel Bay, Western Cape. You will be the frontline for inquiries and issues, ensuring a seamless customer journey and upholding our brand’s reputation.

The role requires strong communication, a customer-focused mindset, and the ability to work well in a team within a dynamic environment. On-site, full-time position with opportunities for growth.