Retail Customer Experience Specialist — Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 150,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training and development opportunities

Job summary

Placements24 is seeking a Customer Experience Specialist for its Mossel Bay, Western Cape location. You will be on the front lines, engaging with customers, resolving issues, and gathering feedback to continuously improve service offerings.

The ideal candidate is empathetic with excellent communication skills and a passion for exceeding customer expectations. Join a team focused on delivering a positive brand image and shaping the customer journey in a thriving retail environment.

Qualifications

• Proven experience in customer service, retail, or related field.
• Exceptional communication and interpersonal skills.
• Ability to resolve issues and handle inquiries professionally.
• Positive, proactive attitude with a customer-first mindset.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Handle inquiries, complaints and feedback timely and professionally.
• Strive for first-contact resolution and educate customers on products.
• Identify opportunities to enhance the customer experience and report insights to management.
• Build rapport and foster a welcoming store atmosphere.
• Assist with sales transactions and product demonstrations when necessary.
• Maintain knowledge of products and promotions and ensure consistent high service standards.

Skills

Excellent communication

Customer-first mindset

Problem solving

Team player

Tools

POS systems

Job description

Placements24 is seeking a Customer Experience Specialist for its Mossel Bay, Western Cape location. You will be on the front lines, engaging with customers, resolving issues, and gathering feedback to continuously improve service offerings.

The ideal candidate is empathetic with excellent communication skills and a passion for exceeding customer expectations. Join a team focused on delivering a positive brand image and shaping the customer journey in a thriving retail environment.