On-Site Mossel Bay: Customer Success Advisor

Placements24; Mossel Bay; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Professional development

Supportive team

Paid annual leave

Retirement savings plan

Performance-based bonuses

Coastal town office

Team-building activities

On-site parking

Job summary

Placements24 in Mossel Bay, Western Cape, ZA is seeking a Customer Success Advisor to build lasting client relationships, onboard new customers, and ensure they achieve value from our products. This on-site role emphasizes proactive support and collaboration with a growing team.

You will manage inquiries, monitor engagement, conduct regular check-ins, and identify opportunities for upselling or cross-selling relevant solutions, while delivering exceptional service and driving loyalty across

Qualifications

• Experience in customer success or account management.
• Strong communication, negotiation and presentation skills.
• Solid understanding of CRM principles and workflows.
• Proficient in CRM software and Microsoft Office.
• Ability to work collaboratively in a team and solve problems proactively.

Responsibilities

• Develop and maintain strong, long-lasting customer relationships.
• Onboard new customers and provide training and support.
• Serve as primary point of contact for inquiries and issues.
• Monitor usage and engagement to identify improvement opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Identify upsell/cross-sell opportunities and report insights.

Skills

Client facing

Communication

Negotiation

Presentation

Proactive problem-solving

Education

High school diploma

Business-related degree (plus)

Tools

CRM software

Microsoft Office

Job description

Placements24 in Mossel Bay, Western Cape, ZA is seeking a Customer Success Advisor to build lasting client relationships, onboard new customers, and ensure they achieve value from our products. This on-site role emphasizes proactive support and collaboration with a growing team.

You will manage inquiries, monitor engagement, conduct regular check-ins, and identify opportunities for upselling or cross-selling relevant solutions, while delivering exceptional service and driving loyalty across