Customer Experience Specialist - Mossel Bay Retail

Placements24; Mossel Bay; On-site; ZAR 150,000 - 220,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training and development opportunities

Job summary

Placements24 is seeking a Customer Experience Specialist for its Mossel Bay, Western Cape location. You will be on the front lines, engaging with customers, resolving issues, and gathering feedback to continuously improve service offerings.

The ideal candidate is empathetic with excellent communication skills and a passion for exceeding customer expectations. Join a team focused on delivering a positive brand image and shaping the customer journey in a thriving retail environment.

Qualifications

• Proven experience in customer service, retail, or related field.
• Exceptional communication and interpersonal skills.
• Ability to resolve issues and handle inquiries professionally.
• Positive, proactive attitude with a customer-first mindset.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Handle inquiries, complaints and feedback timely and professionally.
• Strive for first-contact resolution and educate customers on products.
• Identify opportunities to enhance the customer experience and report insights to management.
• Build rapport and foster a welcoming store atmosphere.
• Assist with sales transactions and product demonstrations when necessary.
• Maintain knowledge of products and promotions and ensure consistent high service standards.

Skills

Excellent communication

Customer-first mindset

Problem solving

Team player

Tools

POS systems

Job description

About the Role Our client, a customer-centric retail organization, is seeking a dedicated Customer Experience Specialist to join their team in Mossel Bay, Western Cape. This role is essential for ensuring every customer interaction is positive and memorable, fostering loyalty and driving repeat business. You will be on the front lines, engaging with customers, resolving issues, and gathering feedback to continuously improve our service offerings. The ideal candidate is empathetic, possesses excellent communication skills, and has a genuine passion for exceeding customer expectations. This is a fantastic opportunity to contribute to a positive brand image in Mossel Bay and play a key role in shaping the customer journey within a thriving retail environment.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Resolve customer issues efficiently, aiming for first-contact resolution.
• Educate customers on products, services, and store policies.
• Identify opportunities to enhance the customer experience and recommend service improvements.
• Build rapport with customers and foster a welcoming store atmosphere.
• Assist with sales transactions and product demonstrations when necessary.
• Gather customer feedback through various channels and report insights to management.
• Maintain a thorough knowledge of products and promotions.
• Ensure a high standard of service is consistently delivered throughout the store in Mossel Bay.

Requirements

• Proven experience in customer service, retail, or a related field.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• A customer-first mindset and a passion for delivering outstanding service.
• Ability to remain calm and composed under pressure.
• Experience with POS systems is a plus.
• Ability to work collaboratively in a team environment in Mossel Bay, Western Cape.
• Flexibility to work various shifts, including weekends.
• A positive and approachable demeanor.
• Detail-oriented with good organizational skills.

Benefits

• Competitive salary and performance incentives.
• Opportunity to make a real impact on customer satisfaction.
• Work in a positive and supportive team in Mossel Bay.
• Employee discounts on products.
• Training and development opportunities.