Hybrid Coastal Customer Experience Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Staff discounts

Paid annual leave

Training opportunities

Pension contributions

Team events

Job summary

Placements24 is recruiting a Customer Service Officer for a reputable retail chain in Mossel Bay, Western Cape. You will assist customers, handle inquiries, process transactions, returns, and exchanges, and contribute to a positive shopping experience.

The ideal candidate has a high school diploma, strong communication, and a customer-centric attitude. You should be able to work a hybrid schedule, including some weekends, and reside in or near Mossel Bay.

Qualifications

• High school diploma or equivalent; relevant retail or customer service experience is essential.
• Proven track record in customer service or a similar role.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Attend to customer inquiries and provide information about products and services.
• Handle customer complaints and resolve issues effectively and courteously.
• Process customer transactions, returns, and exchanges efficiently.
• Maintain a clean and organized store environment.
• Assist customers in locating merchandise and making purchase decisions.
• Ensure adherence to company policies and procedures.
• Build rapport with customers and encourage repeat business.
• Gather customer feedback and report insights to management.
• Support sales team efforts and contribute to store targets.
• Stay updated on product knowledge and promotional activities.

Skills

Customer service

Communication

POS experience

Teamwork

Problem-solving

Education

High school diploma

Tools

POS systems

Computer literacy

Job description

Placements24 is recruiting a Customer Service Officer for a reputable retail chain in Mossel Bay, Western Cape. You will assist customers, handle inquiries, process transactions, returns, and exchanges, and contribute to a positive shopping experience.

The ideal candidate has a high school diploma, strong communication, and a customer-centric attitude. You should be able to work a hybrid schedule, including some weekends, and reside in or near Mossel Bay.