Customer Service Associate - Mossel Bay

Placements24; Mossel Bay; In loco; ZAR 86.000 - 106.000; Part-time

Vantaggi offerti da questo lavoro

Employee discounts

Friendly work environment

Opportunity for more hours

Descrizione del lavoro

Placements24 is seeking a friendly and efficient Customer Service Associate for our Mossel Bay store in the Western Cape. This on-site role involves helping customers, processing sales, and maintaining a welcoming environment.

You will interact with local shoppers, handle inquiries, and support team goals. Flexibility to work weekends/public holidays is required; prior retail customer service is desirable, and a high school diploma is expected.

Competenze

• Previous customer service experience in retail desirable.
• Excellent communication and interpersonal skills.
• Positive, friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and public holidays at Mossel Bay.
• High school diploma or equivalent.

Mansioni

• Greet customers and assist with product information and inquiries.
• Process sales transactions accurately using the POS system.
• Handle complaints and returns with professionalism and resolve issues.
• Maintain a clean, organized and visually appealing store.
• Replenish stock and ensure attractive product displays.
• Answer questions about store policies, promotions and loyalty programs.
• Collaborate with team to achieve daily sales targets and goals.
• Provide exceptional service to encourage loyalty and repeat business.

Conoscenze

Communication skills

Interpersonal skills

POS familiarity

Reliability

Punctuality

Formazione

High school diploma or equivalent

Strumenti

POS systems

Descrizione del lavoro

About the Role

Our client, a well-established retail chain, is seeking a friendly and efficient Customer Service Associate to join their team in Mossel Bay, Western Cape. This on-site position is perfect for an individual who enjoys interacting with people and is committed to providing excellent customer experiences. You will be responsible for assisting customers with their inquiries, processing sales, and ensuring a positive shopping environment. This role requires you to be present at our Mossel Bay store during operational hours, offering a fantastic opportunity to engage directly with the local community.

Key Responsibilities

• Greet customers warmly and assist them with product information and inquiries.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Handle customer complaints and returns with professionalism and a focus on resolution.
• Maintain a clean, organized, and visually appealing store environment.
• Replenish stock and ensure products are displayed attractively.
• Answer customer questions about store policies, promotions, and loyalty programs.
• Collaborate with team members to achieve daily sales targets and operational goals.
• Provide exceptional service that encourages customer loyalty and repeat business.

Requirements

• Previous customer service experience is highly desirable, especially in a retail setting.
• Excellent communication and interpersonal skills.
• A positive, friendly, and approachable demeanor.
• Ability to work effectively in a fast-paced environment.
• Basic math skills and familiarity with POS systems.
• Reliability and punctuality are essential for this on-site role.
• Must be able to work flexible hours, including weekends and public holidays, at our Mossel Bay location.
• High school diploma or equivalent.

Benefits

• A part-time annual salary of 96000 R , prorated based on hours worked.
• Employee discounts on store merchandise.
• Opportunities to gain valuable retail experience.
• A friendly and supportive work environment in Mossel Bay.
• Potential for increased hours based on performance and business needs.