Merchant Services Specialist - Onboarding & Billing

Payment24; Cape Town; On-site; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

On-site role

Job summary

Payment24 seeks an organized Merchant Services Administrator in Cape Town. You will manage onboarding, deboarding, billing, invoicing and merchant queries, acting as the primary contact for merchants and coordinating with finance, sales, and operations. The role emphasizes accuracy, deadlines and strong process discipline.

Join a fast-paced fintech environment where your attention to detail and Excel skills drive reliable merchant data, invoicing and records management across live accounts.

Qualifications

• Strong administrative experience in finance, billing or account administration.
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Responsibilities

• Merchant onboarding: end-to-end onboarding of new merchants onto platforms.
• Merchant deboarding and account changes: terminations, final billing, archive records.
• Billing, invoicing and finance administration: issue invoices, verify charges, handle queries.
• Merchant queries and customer relations: first point of contact, resolve issues.
• Administration and process: maintain records, produce reports, support audits.

Skills

Strong administrative experience

Solid finance grounding

Onboarding experience

Excellent customer relations

High volume query handling

Attention to detail

Excel proficiency

Clear English communication

Education

Finance qualification or studies in progress

Tools

CRM systems

Billing systems

ERP systems

Excel

Job description

Payment24 seeks an organized Merchant Services Administrator in Cape Town. You will manage onboarding, deboarding, billing, invoicing and merchant queries, acting as the primary contact for merchants and coordinating with finance, sales, and operations. The role emphasizes accuracy, deadlines and strong process discipline.

Join a fast-paced fintech environment where your attention to detail and Excel skills drive reliable merchant data, invoicing and records management across live accounts.