Support Specialist: Onboarding & Payments Tech (Cape Town)

CryptoproNetwork; Cape Town; On-site; ZAR 280,000 - 315,000; Full time

Benefits offered by this job

Annual bonus scheme

15 days holiday + 12 public holidays

45-hour work week

Mental health support

Yoga sessions

Employee referral scheme

Company training budget

Medical aid

Job summary

NMI is seeking a security-driven, self-motivated Support Specialist to join the Cape Town-based Customer Support team. You will provide telephone-based support to Affiliates and Merchants, with potential email and ticketing assistance, ensuring top-tier customer service while contributing to broader projects.

Attendance during US CST hours from Cape Town is required. The role includes onboarding, training, knowledge base management, documentation, and cross-team collaboration to ensure compliant

Qualifications

• Excellent customer service and communication skills.
• Strong IT knowledge across common tools and platforms.
• Detail-oriented with good problem-solving abilities.
• Proactive with initiative and creative thinking for issue resolution.
• Able to handle complex data sets and prioritize workload.
• Experience in payments/FinTech is a plus.

Responsibilities

• Onboard new and existing customer accounts.
• Train customers on onboarding and reporting tools.
• Assist internal colleagues with product-related queries.
• Update/create knowledge garden content for customers.
• Update internal documentation and processes.
• Collaborate with acquires/other teams for compliant solutions.
• Provide general support for customers using products/services.
• Contribute to internal projects to improve the customer experience.
• Develop and participate in internal training programs.

Skills

Customer service

IT knowledge

Attention to detail

Problem solving

Proactivity

Data handling

Ticket prioritization

Communication

Positive attitude

Organization

Curiosity

FinTech/payments

Ticketing system

Helpdesk experience

Job description

NMI is seeking a security-driven, self-motivated Support Specialist to join the Cape Town-based Customer Support team. You will provide telephone-based support to Affiliates and Merchants, with potential email and ticketing assistance, ensuring top-tier customer service while contributing to broader projects.

Attendance during US CST hours from Cape Town is required. The role includes onboarding, training, knowledge base management, documentation, and cross-team collaboration to ensure compliant