Merchant Services Administrator

Payment24; Cape Town; On-site; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

On-site role

Job summary

Payment24 seeks an organized Merchant Services Administrator in Cape Town. You will manage onboarding, deboarding, billing, invoicing and merchant queries, acting as the primary contact for merchants and coordinating with finance, sales, and operations. The role emphasizes accuracy, deadlines and strong process discipline.

Join a fast-paced fintech environment where your attention to detail and Excel skills drive reliable merchant data, invoicing and records management across live accounts.

Qualifications

• Strong administrative experience in finance, billing or account administration.
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Responsibilities

• Merchant onboarding: end-to-end onboarding of new merchants onto platforms.
• Merchant deboarding and account changes: terminations, final billing, archive records.
• Billing, invoicing and finance administration: issue invoices, verify charges, handle queries.
• Merchant queries and customer relations: first point of contact, resolve issues.
• Administration and process: maintain records, produce reports, support audits.

Skills

Strong administrative experience

Solid finance grounding

Onboarding experience

Excellent customer relations

High volume query handling

Attention to detail

Excel proficiency

Clear English communication

Education

Finance qualification or studies in progress

Tools

CRM systems

Billing systems

ERP systems

Excel

Job description

Job title: Merchant Services Administrator

Company: Payment24

Location: Cape Town, South Africa — on-site

Employment type: Full-time, permanent

Seniority: Associate / Mid level

Function: Finance / Administrative

Industry: Financial Services / Software Development

About Payment24

Payment24 is a B2B SaaS payments company headquartered in South Africa. We build white-label platforms for fleet management, payment processing, card issuing, loyalty, cloud switching and tokenisation — used by oil companies, fuel retailers, banks and enterprises across Africa, the GCC, LATAM and other emerging markets.

Every merchant trading on our platforms has to be onboarded correctly, billed accurately and supported properly. That administration is what this role owns.

The role

You will sit within our finance team and manage all aspects of merchant services: bringing new merchants onto the platform, taking them off it cleanly when the relationship ends, keeping their billing and invoicing accurate, maintaining their records, and handling the day-to-day queries that come with a live merchant base.

It is a role for someone genuinely organised. You will be running multiple onboardings, a billing cycle, and an inbox of merchant queries at the same time, and all three need to be right. The work is detailed, deadline-driven and visible: merchants notice immediately when an invoice is wrong or an onboarding stalls.

You will work closely with finance, sales, operations and the support desk, and report into the finance function.

What you’ll do

Merchant onboarding

• Manage the end-to-end onboarding of new merchants onto our platforms
• Collect, verify and file onboarding documentation, including KYC/FICA and compliance requirements
• Capture merchant details, banking information, fee structures and account configuration accurately on our systems
• Coordinate with sales, operations and technical teams to get merchants live on time
• Maintain onboarding trackers and keep stakeholders updated on status

Merchant deboarding and account changes

• Manage merchant terminations and deboarding cleanly: final billing, outstanding balances, account closure and record archiving
• Process account amendments — banking detail changes, fee and rate updates, contact changes, product changes — with the correct authorisation and audit trail
• Ensure every change is documented and reflected consistently across systems

Billing, invoicing and finance administration

• Prepare and issue accurate merchant invoices and statements on schedule
• Verify fees, rates and transaction charges against merchant agreements
• Track merchant billing queries and disputes through to resolution
• Support reconciliations, settlement queries and month-end processes
• Monitor merchant accounts, follow up on outstanding balances and elevate where needed
• Maintain accurate merchant financial records and supporting documentation for audit

Merchant queries and customer relations

• Act as the first point of contact for day-to-day merchant enquiries — billing, statements, account details, documentation and general service questions
• Respond promptly and professionally, and follow through until the merchant has an answer
• Escalate technical or complex issues to the right team and keep the merchant informed while they are being resolved
• Build strong working relationships with merchants, internal teams and account managers

Administration and process

• Maintain accurate merchant records, registers and filing across all systems
• Produce regular merchant services reports for finance and management
• Identify gaps in the current process and suggest practical improvements
• Support audits and compliance reviews with well-organised documentation

What we’re looking for

Essential

• Strong administrative experience in a finance, billing or account administration role — organised, accurate and able to manage competing deadlines without being chased
• Solid finance grounding, particularly billing, invoicing, reconciliations and account maintenance
• Experience with client, customer or merchant onboarding, including documentation collection and compliance checks
• Excellent customer relations skills — professional, clear and calm in writing and on the phone, with merchants and internal teams alike
• Proven ability to handle a high volume of day‑to‑day queries and see each one through to closure
• Strong attention to detail; you check your own work before someone else has to
• Confident with Excel and comfortable learning finance, CRM and billing systems quickly
• Clear written and verbal communication in English

Advantageous

• Background in payments, fintech, banking, merchant acquiring or fuel retail
• Exposure to KYC/FICA or similar compliance onboarding requirements
• Finance qualification or studies in progress (bookkeeping, accounting or similar)
• Experience with accounting or ERP systems and with CRM or ticketing platforms
• Understanding of settlement, chargeback or transaction reconciliation processes
• Additional languages relevant to our regions

Why join us

• A role with genuine ownership of the merchant lifecycle, not a narrow slice of it
• Exposure to international merchants and markets across Africa, the GCC and LATAM
• A finance team small enough that your work is visible and your ideas get heard
• A company that has been building and running mission‑critical payments infrastructure for over a decade