Customer Support Specialist Payments Transaction Monitoring

Datafin; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A fintech company in Cape Town seeks a Customer Support Specialist focusing on Payments and Transaction Monitoring. The ideal candidate will provide exceptional support to merchants, analyze transaction issues, and assist in enhancing payment processes. This role requires Matric, analytical skills, and a willingness to work flexible shifts. If you're passionate about fintech and customer experience, we'd love to hear from you. Join us in reshaping financial technology across Africa.

Qualifications

• Sharp analytical mindset to spot patterns and solve problems.
• Excellent communication skills for breaking down complex issues.
• Ability to work in a high-growth environment.

Responsibilities

• Provide exceptional customer support to merchants and users.
• Monitor and investigate transactions to resolve issues.
• Help businesses navigate their dashboards for payment processes.
• Dive deep into transaction trends and recommend solutions to problems.
• Optimize payment operations and ensure accuracy of responses.
• Troubleshoot issues with eCommerce merchants.
• Troubleshoot plugin and payment method issues with eCommerce merchants.

Skills

Analytical mindset

Communication skills

Tech-savvy

Ability to adapt

Education

Matric (Grade 12)

Tools

Payment platforms

Dashboards

Reporting tools

Job description

Customer Support Specialist Payments & Transaction MonitoringOther
Cape Town - Western Cape - South Africa

Environment

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry). If you're ready to play a pivotal role in the digital payments space and help shape the future of financial technology across Africa, they would love to have you join their team!

Duties

• Customer Support & Guidance: Provide exceptional customer support, guiding merchants and users through payment processes.
• Monitor & Investigate Transactions: Search payments, track movements, and resolve issues.
• Merchant Support & Guidance: Help businesses navigate their dashboards, understand payment flows, and handle queries.
• Analyze & Solve Issues: Dive deep into transaction trends, identify problems, and recommend solutions.
• Optimize Payment Operations: Adjust, enable, or disable payment channels when needed.
• Ensure Accuracy: Review customer support responses and provide coaching to enhance quality.
• Troubleshoot & Improve: Work with eCommerce merchants to resolve plugin and payment method issues.

Requirements

• Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
• Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
• Willing to work Afternoon / Night Shift.

Working Hours

• Morning Shift: 7:00 AM – 3:00 PM or 4:00 PM
• Afternoon / Night Shift: 3:00 PM or 4:00 PM – 12:00 AM
• Weekend Shifts: 8:00 AM – 5:00 PM (on rotation, not every weekend)

Attributes

• A sharp analytical mindset, you love spotting patterns and solving problems.
• Excellent communication skills, you can break down complex issues for merchants and teams.
• Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
• Tech-savvy & Computer Literate: Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
• Fluent in English: Strong verbal and written communication skills.

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