Mental Health Admin Assistant (Virtual)

Cherry Assistant LLC; South Africa; Remote; ZAR 67,000 - 100,000; Part time

Benefits offered by this job

Fully remote work

Long-term potential

Competitive pay

Growth opportunities

Collaborative team

Job summary

Cherry Assistant LLC is hiring a Mental Health Admin Assistant (Virtual) for a part-time remote role serving a Tennessee-based, multi-provider mental health practice. The role focuses on client tracking, scheduling, admin workflows, and HIPAA-compliant virtual front-desk operations.

The position demands detail orientation, empathy, and strong English communication. Experience with EMR/EHR systems and medical administration is required, with remote collaboration across psychologists and

Qualifications

• 2+ years in U.S. healthcare administration or similar
• 2+ years using EMR/EHR systems to manage client data
• 2+ years communicating with patients and providers in mental health settings
• Strong organizational and multitasking capabilities
• Excellent written and spoken English proficiency in professional settings

Responsibilities

• Schedule and track clients through insurance-based testing workflows
• Ensure prior authorizations are confirmed before scheduling
• Collect payments at testing sessions and track online measures
• Send reminders and follow-up communications to keep appointments on schedule
• Enter testing CPT codes during scheduling (training provided)
• Conduct virtual front-desk check-ins while upholding HIPAA standards
• Support back-office admin and EMR records for a 15-provider practice

Skills

Communication

Attention to detail

Empathy

Organization

Tools

EMR/EHR Systems

Video Conferencing

Google Workspace / Office

Practice Management Tools

Job description

We are hiring a Mental Health Admin Assistant (Virtual) a multi-provider group practice.This is a Part-Time remote role for a Tennessee, USA based company. This role is ideal for someone who is detail-oriented, empathetic, highly organized, and capable of seamlessly managing client tracking, scheduling, and admin workflows for psychological testing services.

Key Responsibilities

• Schedule and track clients through the insurance-based psychological testing process, coordinating sessions across both psychologists and psychometricians
• Monitor client progress through the testing pipeline, ensuring prior authorizations (handled by the billing manager) are confirmed before scheduling
• Collect payments at each testing session and monitor client completion of required online measures and assessments
• Send timely reminders and follow-up communications to clients as needed to keep testing appointments on schedule
• Input specific testing CPT codes correctly into the system during scheduling (training provided)
• Conduct virtual front-desk check-ins via video/screen during required hours while upholding HIPAA standards
• Support general back-office administration and EMR record-keeping for a 15-provider group practice

Required Qualifications

• 2+ years of hands-on experience in U.S. healthcare administration, medical office operations, or administrative care coordination
• 2+ years of consistent use of EMR/EHR systems to record client demographics, schedule appointments, and manage administrative notes
• 2+ years of experience communicating professionally with patients and providers, displaying clarity, confidence, and empathy in mental health settings
• Strong organizational and tracking skills with high attention to multi-step client workflows
• Excellent written and spoken English proficiency supported by professional administrative experience

Preferred Qualifications

• Experience supporting a mental health or behavioral health practice
• General knowledge of U.S. medical/insurance coding concepts
• Prior experience coordinating care within a multi-provider group practice

Required Skills & Tools

• EMR/EHR Systems (Scheduling, Data Entry, Patient Records)
• Video Conferencing / Virtual Check-in Software
• Google Workspace / Microsoft Office Suite
• Secure Practice Management & Messaging Tools

Schedule & Pay

• Part-time position; Monday–Friday, approximately US Eastern Time (flexibility for occasional Saturday coverage as the business scales)
• Fully remote role for a United States based client
• Pay ranges from ZAR 6000 - ZAR 9000 (depending on experience and skill)
• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with a founder-led team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a rapidly scaling cleaning company