Intake/Staffing Coordinator (Healthcare)

ReWorks Solutions; South Africa; Remote; ZAR 391,000 - 670,000; Full time

Benefits offered by this job

Full-time stable remote opportunity

Supportive and collaborative team environment

Comprehensive training on tools and platforms

Job summary

A healthcare services provider seeks an Intake/Staffing Coordinator that will manage client inquiries and assistance remotely, ensuring smooth coordination between individuals and internal teams. This position requires strong organizational and communication skills, and the candidate should be familiar with CRMs like Zoho. Candidates should be based in Durban or North Coast, KZN, and comfortable with both remote work and occasional in-person collaboration. A supportive team environment and comprehensive training are provided.

Qualifications

• Must be based in Durban or North Coast, KZN.
• Comfortable with remote work and in-person team collaboration.
• Reliable internet and backup power.
• Strong organizational skills and attention to detail.
• Tech-savvy with the ability to learn new systems quickly (CRM, platforms).

Responsibilities

• Serve as the first point of contact for client inquiries.
• Conduct structured intake calls to collect client information.
• Ensure smooth coordination between clients and internal teams.
• Support staffing by mapping professionals to cases and tracking offers.
• Communicate clearly with internal teams and clients about next steps.

Skills

Excellent spoken and written English communication skills

Strong organizational skills

Tech-savvy with CRM systems

Ability to learn new systems quickly

CRM literacy

Remote work readiness

Tools

Zoho

Salesforce

HubSpot

Job description

Overview

Job Opening: Intake/Staffing Coordinator (Healthcare)

Location: South Africa (Remote - US Hours)

Type: Full-Time, Work from Home

Hours: Monday to Friday: 9am–5pm (US Hours)

Pay: Monthly Salary

Responsibilities

As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.

• Client Intake & Support
  Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
• Client Intake & Support
  Conduct structured intake calls, collecting relevant client information and documents
• Client Intake & Support
  Guide clients through the onboarding process with professionalism and empathy
• Client Intake & Support
  Clearly explain next steps to ensure clients feel supported and informed
• Client Intake & Support
  Track client progress through all intake and onboarding stages
• Administrative & CRM Management
  Accurately enter and update client information in the CRM (Zoho)
• Administrative & CRM Management
  Monitor task lists to ensure all documentation is received and complete
• Administrative & CRM Management
  Maintain accuracy, confidentiality, and compliance in all data handling
• Administrative & CRM Management
  Provide internal teams with up-to-date client profiles and information
• Staffing Support
  Assist with identifying available professionals for open cases using internal mapping tools
• Staffing Support
  Match professionals to cases based on schedule, location, and certification status
• Staffing Support
  Conduct outreach via approved templates (calls and text messages)
• Staffing Support
  Track offers, confirmations, and matches within the CRM and staffing sheets
• Staffing Support
  Support onboarding coordination by ensuring staffing documentation is complete

Must-Have

• Based in Durban or North Coast, KZN
• Comfortable with remote work, with availability for weekly in-person team collaboration
• Excellent spoken and written English communication skills
• Strong organizational skills and attention to detail
• Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
• Fluent or neutral English accent
• Reliable internet and backup power

Nice-to-Have

• Prior experience in client coordination, customer service, or administrative support
• Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
• Background in onboarding or staffing support

What We Offer

• Full-time, stable remote opportunity
• Set weekday schedule aligned with U.S. business hours
• Supportive and collaborative team environment
• Comprehensive training on tools, platforms, and process