Remote Mental Health Virtual Assistant (SimplePractice)

Ataraxis; Durban; Remote; ZAR 167,000 - 257,000; Full time

Job summary

Ataraxis in Durban, South Africa is seeking a Remote Virtual Medical Assistant to support a US-based mental health practice. The role emphasizes patient communications and administrative workflows, with hands-on SimplePractice use.

Responsibilities include scheduling, insurance verification, claim submission, records management, and coordination with therapists. Must have US healthcare experience and be comfortable working in US time zones with reliable equipment.

Qualifications

• Previous US healthcare or mental/behavioral health experience is required.
• Hands-on experience with SimplePractice is required.
• Experience supporting US-based healthcare or mental health settings.
• Excellent written and verbal communication.
• Ability to work remotely with independent scheduling.
• Reliable internet, computer, headset, and webcam.

Responsibilities

• Respond to patient calls, messages, and callback requests professionally.
• Schedule, reschedule, and coordinate appointments for multiple therapists/providers.
• Verify patient insurance eligibility, benefits, and coverage details.
• Process, review, and submit insurance claims through SimplePractice.
• Maintain accurate patient records and keep information up to date.
• Monitor and manage administrative tasks within SimplePractice and other systems.
• Assist with patient intake, forms, and front-office processes.
• Coordinate with therapists and team members for smooth daily operations.
• Handle routine patient communications with confidentiality and professionalism.
• Provide general administrative support to the practice as needed.

Skills

US healthcare experience

SimplePractice

Appointment scheduling

Insurance verification

Medical records management

Remote work

Client communication

Job description

Ataraxis in Durban, South Africa is seeking a Remote Virtual Medical Assistant to support a US-based mental health practice. The role emphasizes patient communications and administrative workflows, with hands-on SimplePractice use.

Responsibilities include scheduling, insurance verification, claim submission, records management, and coordination with therapists. Must have US healthcare experience and be comfortable working in US time zones with reliable equipment.