Medical Receptionist, West Coast, Western Cape – REF# IMR075-MR

iMedrecruit; Langebaan; On-site; ZAR 167,000 - 234,000; Full time

Job summary

iMedrecruit seeks an experienced Medical Receptionist for a private practice on the West Coast, Western Cape. The role focuses on patient-first service, reception duties, appointment scheduling, medical aid administration, and general practice operations.

The candidate should be organized, detail-oriented and proficient in private healthcare administration, with emphasis on medical aids, authorisations and coding. Strong communication and teamwork are essential for this client-facing position.

Qualifications

• Matric/Grade 12 is required.
• Minimum 3 years of Medical Receptionist experience in private practice.
• Knowledge of medical billing and private healthcare administration is preferred.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer calls, emails, and patient inquiries.
• Schedule appointments and maintain the doctor’s diary; confirm updates.
• Coordinate with medical aids regarding authorisations and coding.
• Handle billing queries with the external bureau and maintain patient records.

Skills

Fluent English

Afrikaans Fluent

Customer service

Organizational skills

Education

Matric/Grade 12

Tools

Vericlaim

Microsoft Office

Job description

Medical Receptionist, West Coast, Western Cape – REF# IMR075-MR

Job Openings Medical Receptionist, West Coast, Western Cape – REF# IMR075-MR

About the job Medical Receptionist, West Coast, Western Cape – REF# IMR075-MR

A specialist medical practice in the West Coast, Western Cape, is seeking an experienced Medical Receptionist to join its team. The successful candidate will provide professional, patient-focused service while managing reception duties, appointment scheduling, medical aid administration and general practice operations. The ideal candidate will be organised, detail-oriented and experienced in private healthcare administration.

Duties and Responsibilities:

• Welcome patients and visitors in a friendly and professional manner.
• Answer incoming calls, emails and patient enquiries.
• Schedule appointments, manage the doctor's diary and communicate appointment confirmations and updates.
• Liaise with medical aids and hospital administrators regarding authorisations and procedure coding.
• Communicate with the external billing bureau regarding billing queries.
• Coordinate communication between the specialist, patients, referring doctors and healthcare providers.
• Process in-room payments and issue receipts.
• Monitor and manage practice stock and supplies.
• Liaise with IT providers, pharmaceutical representatives and other service providers.
• Maintain accurate patient records and perform general administrative duties.
• Ensure the reception area remains professional, welcoming and efficient.

Qualification and Requirements:

• Matric / Grade 12.
• Minimum of 3 years' experience as a Medical Receptionist in a private medical practice.
• Knowledge of medical billing.
• Previous experience in a surgical practice advantageous.
• Familiarity with private healthcare administration and medical aid processes.
• Experience with medical aid authorisations and procedure coding advantageous.
• Computer literate, with proficiency in Microsoft Office.
• Experience with medical practice management software; Vericlaim experience advantageous.
• Fluent in English and Afrikaans, both written and verbal.

Skills and attributes:

• Friendly, warm and professional demeanour.
• Excellent verbal and written communication skills.
• Strong organisational and administrative abilities.
• High attention to detail and accuracy.
• Ability to multitask and prioritise effectively.
• Calm and composed under pressure.
• Strong interpersonal and conflict-resolution skills.
• Reliable, punctual and dependable.
• Professional appearance and excellent patient service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new systems and adapt to changing practice needs.
• High level of integrity, discretion and commitment to patient confidentiality.

Work Hours:

Monday to Friday, 08h00 – 17h00

1 December 2026