Marvel Manager (Luxury Hospitality And Tourism Operations Manager)

Neptune; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Marvel Tours is seeking an experienced Marvel Manager to oversee the day-to-day operations of our luxury transport and touring business in Cape Town, based at the V&A Hotel. You will lead a fleet of luxury vehicles and a team of drivers, coordinating transfers and bespoke tours to Cape Point, Cape Winelands and Cape Town City.

Work closely with hotel concierges, front desks and tourism partners to ensure seamless arrangements and five-star service.

Qualifications

• Experience in luxury hospitality and tourism operations.
• Strong commercial awareness.
• Leadership and team-management experience.

Responsibilities

• Oversee day-to-day operations of luxury transport and touring business.
• Manage fleet of luxury vehicles and a team of professional drivers.
• Coordinate daily guest transfers and bespoke touring experiences (Cape Point, Cape Winelands, Cape Town City tours).
• Collaborate with hotel concierge teams, front desks, central reservations and external tourism partners to ensure seamless transport arrangements and five-star service.
• Identify opportunities to grow the Marvel Tours business.

Skills

Leadership

Customer service

Commercial awareness

Job description

Marvel Tours is looking for an experienced, service-driven and commercially minded Marvel Manager to oversee the day‑to‑day operations of our luxury transport and touring business, based at the prestigious V&A Hotel in Cape Town.

This is an exciting opportunity for someone with a passion for luxury hospitality, tourism and exceptional guest experiences.

The successful candidate will manage a fleet of luxury vehicles and a team of professional drivers, coordinate daily guest transfers, and oversee the planning and delivery of bespoke touring experiences, including Cape Point, Cape Winelands and Cape Town City tours.

Working closely with hotel concierge teams, front desks, central reservations and external tourism partners, the Marvel Manager will ensure seamless transport arrangements and consistently deliver the five-star service expected by luxury hotel guests.

We are looking for someone who understands luxury hospitality, takes pride in operational excellence, has strong commercial awareness and can identify opportunities to grow and develop the Marvel Tours business.

Marvel Manager (luxury hospitality and tourism operations manager) - Cape Town, ZA