Tours & Transfers Manager - V&A Waterfront

HotelJobs; South Africa; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Tours & Transfers Company at the V&A Waterfront is seeking a proactive Tours & Transfers Manager to oversee daily operations, driver and vehicle management, and business development. Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services; maintain 5* standards and identify opportunities to grow sales.

The role requires strong organizational and interpersonal skills, a customer-focused approach and the ability to work in a fast-paced

Qualifications

• Grade 12 / Matric.
• Minimum 2 years’ experience in a similar administrative position.
• NQF Level 6 diploma in Business Administration or Hospitality Management preferred; suitable experience will be considered.
• A valid driver’s licence and PDP.
• Intermediate Microsoft Word, Excel and Outlook skills, including calendar management.
• Tech-savvy; strong organisational skills and attention to detail.
• Customer-focused with professional telephone etiquette.
• Proactive; self-motivated and able to work without supervision.
• Strong interpersonal skills, maturity and emotional intelligence.
• Friendly, positive and presentable.

Responsibilities

• Oversee daily operations and fleet management.
• Book and confirm transfers for guests, VIPs and staff.
• Coordinate outsourced transfer providers when required.
• Manage drivers, rosters and payroll administration.
• Conduct vehicle inspections and ensure servicing.
• Maintain five-star vehicle standards and service delivery.
• Prepare daily and weekly sales and operational reports.
• Distribute rates when required.

Skills

Office Administration

MS Office

Attention to detail

Customer service

Communication

Time management

Education

NQF Level 6 Diploma in Business Administration or Hospitality Management

Tools

Outlook

Excel

Word

Job description

Tours & Transfers Company based at the V&A Waterfront is looking for a proactive and organised Tours & Transfers Manager to oversee daily operations, driver & vehicle management, and business development. Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services; maintain 5* standards and identify opportunities to grow sales.

Duties:

Operations & Fleet Management:

• Manage daily administration and operational requirements.
• Book and confirm transfers for guests, VIPs and employees.
• Coordinate outsourced transfer providers when required.
• Manage drivers and vehicles, including staff rosters and payroll administration.
• Conduct daily vehicle inspections and ensure servicing takes place at the required intervals.
• Maintain five-star standards of vehicle presentation, driver conduct and service delivery.
• Allocate duties and hold drivers accountable for completing daily tasks.
• Liaise daily with Central Reservations and the Concierge or Front Office teams at associated properties.
• Prepare daily and weekly sales and operational reports.
• Complete daily and monthly reconciliations of transfers and payments.
• Distribute rates when required.

Sales; Marketing & Business Development:

• Identify opportunities to grow the business and increase sales.
• Support sales, marketing and business development activities.
• Manage the company’s social media presence.
• Provide creative input and coordinate website updates with Marketing.
• Liaise with Marketing on the design and updating of branded materials.
• Assist with month-end marketing reports and public relations tasks as required.

Requirements:

• Grade 12 / Matric.
• Minimum 2 years’ experience in a similar administrative position.
• An NQF Level 6 diploma in Business Administration, Office Administration or Hospitality Management would be beneficial; suitable previous experience will also be considered.
• A valid driver’s licence and PDP.
• Intermediate Microsoft Word, Excel and Outlook skills, including Outlook calendar management.
• Tech-savvy; with strong organisational skills and excellent attention to detail.
• A customer-focused approach and professional telephone etiquette.
• Practical analytical skills and the ability to produce accurate, consistent work.
• Ability to work efficiently in a fast-paced environment, anticipate challenges and take appropriate action.
• Proactive; self-motivated and able to work without supervision.
• Strong interpersonal skills, maturity and emotional intelligence.
• A friendly, positive and results-driven approach.
• Honest; trustworthy, reliable and respectful.
• Well-groomed and professionally presented.