Luxury Transport & Tour Operations Manager

HotelJobs; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Job summary

HotelJobs in Cape Town is seeking a Luxury Transport & Tour Operations Manager to lead a premium transport and tour operation within a renowned hospitality group.

The role blends operations, guest services, business development and marketing coordination to deliver five-star transport experiences for guests, VIPs and staff. You will manage drivers, liaise with partners, monitor performance and help grow revenue while maintaining exceptional service standards.

Qualifications

• Matric / Grade 12.
• Minimum 2 years' experience in a similar administrative or operational management role.
• A tertiary diploma in Business Administration, Office Administration or Hospitality Management would be advantageous.
• Valid driver's licence and Professional Driving Permit (PDP).
• Strong organisational, administrative and communication skills.
• Excellent customer service and interpersonal abilities.
• Financial and reporting proficiency.
• Computer literacy and social media knowledge.
• A proactive, hands-on approach with the ability to manage multiple priorities.

Responsibilities

• Oversee the daily management and administration of the transport and tour operation.
• Manage drivers, vehicle maintenance, inspections, rosters and payroll.
• Coordinate and confirm all guest, VIP and employee transfers.
• Liaise with outsourced transport providers, central reservations and property concierge teams.
• Monitor sales, operational performance and financial reconciliations.
• Identify opportunities to grow the business and increase revenue.

Skills

Driving license

PDP

Organisational skills

Communication skills

Customer service

Financial reporting

Computer literacy

Social media knowledge

Multitasking

Education

Diploma in Business Administration / Office Administration / Hospitality Management

Job description

LUXURY TRANSPORT & TOUR OPERATIONS MANAGER Cape Town | Luxury Hospitality

An exciting opportunity for a highly organised, commercially minded and service-driven professional to manage a luxury transport and tour operation within an established hospitality group. This dynamic role combines operational management, guest services, business development and marketing coordination, ensuring seamless five-star transport experiences for guests, VIPs and employees.

Key Responsibilities:

• Oversee the daily management and administration of the transport and tour operation.
• Manage drivers, vehicle maintenance, inspections, rosters and payroll.
• Coordinate and confirm all guest, VIP and employee transfers.
• Liaise with outsourced transport providers, central reservations and property concierge teams.
• Monitor sales, operational performance and financial reconciliations.
• Identify opportunities to grow the business and increase revenue.
• Maintain exceptional five-star service standards across all operations.
• Assist with sales, marketing, social media management and business development.
• Coordinate website updates, brand collateral and marketing initiatives.
• Provide operational and marketing reports as required.

Minimum Requirements:

• Matric / Grade 12.
• Minimum 2 years' experience in a similar administrative or operational management role.
• A tertiary diploma in Business Administration, Office Administration or Hospitality Management would be advantageous.
• Valid driver's licence and Professional Driving Permit (PDP).
• Strong organisational, administrative and communication skills.
• Excellent customer service and interpersonal abilities.
• Financial and reporting proficiency.
• Computer literacy and social media knowledge.
• A proactive, hands-on approach with the ability to manage multiple priorities.

The Ideal Candidate:

A confident and resourceful individual with a passion for luxury hospitality, transport operations and delivering exceptional guest experiences. Someone who can balance operational efficiency with commercial thinking and outstanding service standards.