Mandarin Call Center Representatives

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking a Mandarin Call Center Representative in Cape Town, South Africa. The ideal candidate will thrive in a fast-paced environment, handling customer interactions professionally across various channels.

Key responsibilities include maintaining customer records, assisting clients, and ensuring a positive customer experience. Applicants should have at least 1-2 years of experience in customer service and be fluent in both English and Mandarin.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers.
• Maintain customer records accurately.

Skills

Fluent in English and Mandarin

Communication skills

Problem-solving abilities

Computer literacy

Education

Grade 12 / National Senior Certificate

Job description

Mandarin Call Center Representative

Confident professionals with strong communication skills, a positive attitude, and the ability to thrive in a fast‑paced environment will engage with customers across a variety of campaigns and support overall business operations through high‑quality communication and service delivery.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Mandarin
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Additional Requirements

• Must be authorized to work in the country where the job is based
• Willing to submit to a Level II background and/or security investigation with a fingerprint; job offers contingent on investigation results
• Willing to submit to drug screening; job offers contingent on screening results

Physical Demands

This job operates in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset, regularly operating a computer and other office equipment (phone, copier, printer). Occasionally, employees may need to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

EEO Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.