Cantonese Call Center Representatives

Mass Markets; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Mass Markets is seeking a skilled customer service professional for their Cape Town office. The position involves handling customer interactions through various channels while maintaining high standards of performance.

Ideal candidates must have at least 1-2 years of experience in a BPO environment and be fluent in English and Cantonese. Strong communication skills and a customer-focused attitude are essential for this role.

Join a diverse and inclusive team that values professional development.

Qualifications

• Minimum 1-2 years’ experience in a customer service role within a BPO environment.
• Excellent verbal and written communication skills.
• Good computer literacy and administrative skills.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance and support to customers as needed.
• Accurately capture and maintain customer information.

Skills

Customer service experience

Fluent in English

Fluent in Cantonese

Problem-solving abilities

Communication skills

Education

Grade 12 / National Senior Certificate

Job description

Position Overview

MCI is a leading tech‑enabled business services company delivering customer experience (CX), business process outsourcing (BPO), and anything‑as‑a‑service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. The company operates call centers on‑site and remotely, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Candidate Qualifications

• Grade 12 / National Senior Certificate (or equivalent).
• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Cantonese.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint (job offers contingent on background/security investigation results).
• Must be willing to submit to drug screening (job offers contingent on drug screening results).

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share the responsibility for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. The policy of MCI to provide reasonable accommodation to qualified employees with protected disabilities is in accordance with applicable laws, regulations, and ordinances where an employee works.