Maître d'Hotel - Fine-Dining Leader & Mentor

Placements24; Sandton; On-site; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff meals

Training opportunities

Employee discounts

Prestigious work environment

Job summary

Placements24 in Sandton is seeking a polished Head Waiter to lead the front-of-house team at an upscale restaurant, ensuring an exceptional dining experience for every guest.

The role requires impeccable service, fine dining etiquette, and the ability to guide junior staff, manage reservations, and maintain a high-standard ambiance. You will collaborate with kitchen and service teams to deliver seamless service and promote guest satisfaction.

Qualifications

• Minimum of 3 years in a senior waiting role or as a Head Waiter/Maître d'hôtel.
• Extensive knowledge of fine dining service, etiquette, and menu presentation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and efficient under pressure in a high-volume environment.

Responsibilities

• Lead and supervise the waiting staff during service, ensuring smooth and efficient operations.
• Provide exceptional customer service, greeting guests, taking orders, and attending to their needs.
• Train and mentor new waitstaff, ensuring they understand service standards and menu knowledge.
• Oversee table settings, cleanliness, and overall ambiance of the dining area.
• Manage guest reservations and seating arrangements effectively.
• Handle guest inquiries, feedback, and resolve any service-related issues with professionalism.

Skills

Leadership

Customer service

Team management

Fine dining etiquette

Job description

Placements24 in Sandton is seeking a polished Head Waiter to lead the front-of-house team at an upscale restaurant, ensuring an exceptional dining experience for every guest.

The role requires impeccable service, fine dining etiquette, and the ability to guide junior staff, manage reservations, and maintain a high-standard ambiance. You will collaborate with kitchen and service teams to deliver seamless service and promote guest satisfaction.