Head Waiter - Upscale Restaurant

Placements24; Sandton; Sur place; ZAR 165 000 - 248 000; Plein temps

Avantages offerts par ce poste

Competitive hourly wage

Staff meals

Training opportunities

Employee discounts

Prestigious work environment

Résumé du poste

Placements24 in Sandton is seeking a polished Head Waiter to lead the front-of-house team at an upscale restaurant, ensuring an exceptional dining experience for every guest.

The role requires impeccable service, fine dining etiquette, and the ability to guide junior staff, manage reservations, and maintain a high-standard ambiance. You will collaborate with kitchen and service teams to deliver seamless service and promote guest satisfaction.

Qualifications

• Minimum of 3 years in a senior waiting role or as a Head Waiter/Maître d'hôtel.
• Extensive knowledge of fine dining service, etiquette, and menu presentation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and efficient under pressure in a high-volume environment.

Responsabilités

• Lead and supervise the waiting staff during service, ensuring smooth and efficient operations.
• Provide exceptional customer service, greeting guests, taking orders, and attending to their needs.
• Train and mentor new waitstaff, ensuring they understand service standards and menu knowledge.
• Oversee table settings, cleanliness, and overall ambiance of the dining area.
• Manage guest reservations and seating arrangements effectively.
• Handle guest inquiries, feedback, and resolve any service-related issues with professionalism.

Connaissances

Leadership

Customer service

Team management

Fine dining etiquette

Description du poste

About the Role

Our client is seeking a polished and experienced Head Waiter to lead the front-of-house service team at their upscale restaurant in the affluent district of Sandton . This role is crucial for ensuring an exceptional dining experience for guests, setting the standard for service excellence, and guiding junior waitstaff. The ideal candidate will possess impeccable service skills, a deep understanding of fine dining etiquette, and a passion for hospitality in Gauteng .

Key Responsibilities

• Lead and supervise the waiting staff during service, ensuring smooth and efficient operations.
• Provide exceptional customer service, greeting guests, taking orders, and attending to their needs.
• Train and mentor new waitstaff, ensuring they understand service standards and menu knowledge.
• Oversee table settings, cleanliness, and overall ambiance of the dining area.
• Manage guest reservations and seating arrangements effectively.
• Handle guest inquiries, feedback, and resolve any service-related issues with professionalism.

Requirements

• Minimum of 3 years of experience in a senior waiting role or as a Head Waiter/Maître d'hôtel.
• Extensive knowledge of fine dining service, etiquette, and menu presentation.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and efficient under pressure in a high-volume environment.
• Strong knowledge of food and beverage offerings, including wine pairings.
• Impeccable grooming and professional presentation.

Benefits

• Competitive hourly wage and tips.
• Staff meals provided during shifts.
• Opportunities for training and career development.
• Employee discounts on dining and hotel services.
• A prestigious work environment in a prime location.