Luxury Spa & Wellness Manager

Placements24; Mbombela (Nelspruit); On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary and bonus

Medical aid and retirement fund

Accommodation allowance or housing

spa treatment and product discounts

Education and professional development

Generous annual leave

Job summary

Placements24 is seeking an experienced Luxury Spa & Wellness Manager for a premier five-star resort in Nelspruit. Lead spa operations, curate treatment menus, and manage a Theran team, driving revenue while delivering unmatched guest serenity.

Applicants should have 7+ years in spa management, 3+ in leadership within luxury settings, and strong budgets, retail, and staff development skills. South Africa work authorization required.

Qualifications

• Diploma or Degree in Beauty Therapy, Spa Management, Wellness, or related field.
• Minimum 7 years in spa management, with at least 3 years in leadership within a luxury hotel or resort spa.
• Proven track record in spa revenue generation, budget management, and staff leadership.
• Extensive knowledge of diverse spa treatments, skincare, and wellness practices.
• Strong understanding of spa retail sales and inventory management.
• Excellent communication, interpersonal, and customer service skills.
• Passion for wellness, health, and holistic therapies.
• Ability to work flexible hours, including weekends and public holidays.
• Proficiency in spa management software.
• Must be legally authorized to work in South Africa.

Responsibilities

• Manage day-to-day operations of the spa and wellness center, ensuring seamless service delivery.
• Develop, implement, and market innovative spa treatment programs and packages.
• Oversee staff recruitment, training, scheduling, and performance management for therapists and wellness practitioners.
• Manage spa inventory, including product ordering, stock control, and retail merchandising.
• Drive spa revenue through effective sales strategies, promotions, and exceptional guest service.
• Ensure highest standards of hygiene, cleanliness, and safety throughout the facility.
• Manage the spa budget, including P&L responsibilities, revenue targets, and expense control.
• Maintain relationships with spa product suppliers and partners.
• Stay abreast of the latest trends in the spa and wellness industry.
• Develop and implement wellness programs for resort guests and members.
• Ensure a serene and luxurious atmosphere within the spa and wellness areas.
• Contribute to the overall guest experience at the Nelspruit resort.

Education

Diploma or Degree in Beauty Therapy, Spa Management, Wellness, or related field

Tools

Spa management software

Job description

About the Role

Our client, a premier five-star resort renowned for its tranquil ambiance and exceptional guest experiences, is seeking an experienced and passionate Luxury Spa & Wellness Manager for their state-of-the-art facility in **Nelspruit**. This vital role involves overseeing all aspects of the spa and wellness operations, from curating innovative treatment menus and managing a team of therapists to driving revenue and ensuring an unparalleled sanctuary of relaxation and rejuvenation for guests. If you have a deep understanding of the wellness industry and a flair for luxury service, this is your chance to lead and inspire within a world-class establishment in **Mpumalanga**.

Key Responsibilities

• Manage the day-to-day operations of the spa and wellness center, ensuring seamless service delivery.
• Develop, implement, and market innovative spa and wellness treatment programs and packages.
• Oversee staff recruitment, training, scheduling, and performance management for therapists and wellness practitioners.
• Manage spa inventory, including product ordering, stock control, and retail merchandising.
• Drive spa revenue through effective sales strategies, promotions, and exceptional guest service.
• Ensure the highest standards of hygiene, cleanliness, and safety are maintained throughout the facility.
• Manage the spa budget, including P&L responsibilities, revenue targets, and expense control.
• Maintain excellent relationships with spa product suppliers and partners.
• Stay abreast of the latest trends and advancements in the spa and wellness industry.
• Develop and implement wellness programs and activities for resort guests and members.
• Ensure a serene and luxurious atmosphere within the spa and wellness areas.
• Contribute to the overall guest experience at the **Nelspruit** resort.

Requirements

• Diploma or Degree in Beauty Therapy, Spa Management, Wellness, or a related field.
• Minimum of 7 years of experience in spa management, with at least 3 years in a leadership role within a luxury hotel or resort spa.
• Proven track record in spa revenue generation, budget management, and staff leadership.
• Extensive knowledge of diverse spa treatments, therapies, skincare, and wellness practices.
• Strong understanding of spa retail sales and inventory management.
• Excellent communication, interpersonal, and customer service skills.
• Passion for wellness, health, and holistic therapies.
• Ability to work flexible hours, including weekends and public holidays.
• Proficiency in spa management software.
• Must be legally authorized to work in **South Africa**.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund contributions.
• Accommodation allowance or subsidized housing.
• Significant discounts on spa treatments, products, and resort services.
• Opportunities for continuing education and professional development in the wellness sector.
• A beautiful and inspiring work environment in **Mpumalanga**.
• Generous annual leave entitlement.