Luxury Laundry Team Leader - Guest Experience

Belmond Ltd.; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Loyalty and recognition rewards

Employee Assistance & Wellness

Job summary

Mount Nelson, A Belmond Hotel, Cape Town, is seeking a Laundry Junior Team Leader to deliver exceptional service and lead a skilled laundry team in a luxury setting. You will oversee daily operations, maintain cleanliness and guest comfort, and optimize use of resources to support profitability.

The role requires strong communication, guest-service experience in a fast-paced environment, and a hands-on approach to staff management, stain treatment, and equipment maintenance.

Qualifications

• Experience providing exceptional guest service in a fast-paced environment.
• Strong communication and time-management abilities.
• Knowledge of stain treatments and industrial cleaning equipment/products.

Responsibilities

• Keep Management informed about all Laundry operations during a shift.
• Maintain high cleanliness, hygiene and comfort standards for guests.
• Efficiently manage supplies inventory, linen and equipment.
• Monitor chemical usage and oversee preventive maintenance of Laundry machinery.
• Assist in supervising staff productivity and schedules.

Skills

Guest service

Communication skills

Time management

Staff supervision

Job description

Mount Nelson, A Belmond Hotel, Cape Town, is seeking a Laundry Junior Team Leader to deliver exceptional service and lead a skilled laundry team in a luxury setting. You will oversee daily operations, maintain cleanliness and guest comfort, and optimize use of resources to support profitability.

The role requires strong communication, guest-service experience in a fast-paced environment, and a hands-on approach to staff management, stain treatment, and equipment maintenance.