Luxury Guest Experience Sales Advisor

Belmond; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Loyalty rewards programs

Employee assistance & wellness

Job summary

Mount Nelson, A Belmond Hotel, in Cape Town invites applications for a Sales Assistant. You will enhance guest experiences through knowledgeable product recommendations, efficient POS handling, and proactive sales engagement.

The role emphasizes customer service, stock accuracy, and maintaining an inviting store environment. The ideal candidate brings retail experience, strong communication, and organisational skills, with a flair for delivering luxury service and growing the guest base.

Qualifications

• Proven experience in retail or customer-focused environment.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Commercial awareness.

Responsibilities

• Identify customer needs and provide tailored solutions to ensure satisfaction.
• Utilise knowledge of products and services to offer the best possible recommendations.
• Actively monitor and analyse sales performance against targets.
• Implement strategies to meet or exceed sales goals.
• Stay informed about the diverse range of products offered.
• Keep up to date with industry trends and customer requirements.
• Proactively seek out new sales opportunities.
• Engage with potential customers to expand the customer base.
• Deal with complaints to maintain store reputation.
• Assist in maintaining inventory levels to ensure the store is well-stocked.
• Ensure the store is organized and ready for a positive shopping experience.
• Greet customers and provide product information to enhance shopping experience.
• Handle transactions using the POS system, including payments, returns and exchanges.

Skills

Retail experience

Retail management

Communication skills

Organisational & leadership

Commercial awareness

POS system experience

Banking skills

Time management

Tools

Silverware POS

Job description

Mount Nelson, A Belmond Hotel, in Cape Town invites applications for a Sales Assistant. You will enhance guest experiences through knowledgeable product recommendations, efficient POS handling, and proactive sales engagement.

The role emphasizes customer service, stock accuracy, and maintaining an inviting store environment. The ideal candidate brings retail experience, strong communication, and organisational skills, with a flair for delivering luxury service and growing the guest base.