Junior Team Leader - Laundry

Belmond Ltd.; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Loyalty and recognition rewards

Employee Assistance & Wellness

Job summary

Mount Nelson, A Belmond Hotel, Cape Town, is seeking a Laundry Junior Team Leader to deliver exceptional service and lead a skilled laundry team in a luxury setting. You will oversee daily operations, maintain cleanliness and guest comfort, and optimize use of resources to support profitability.

The role requires strong communication, guest-service experience in a fast-paced environment, and a hands-on approach to staff management, stain treatment, and equipment maintenance.

Qualifications

• Experience providing exceptional guest service in a fast-paced environment.
• Strong communication and time-management abilities.
• Knowledge of stain treatments and industrial cleaning equipment/products.

Responsibilities

• Keep Management informed about all Laundry operations during a shift.
• Maintain high cleanliness, hygiene and comfort standards for guests.
• Efficiently manage supplies inventory, linen and equipment.
• Monitor chemical usage and oversee preventive maintenance of Laundry machinery.
• Assist in supervising staff productivity and schedules.

Skills

Guest service

Communication skills

Time management

Staff supervision

Job description

As a Laundry Junior Team Leader at Mount Nelson, A Belmond Hotel, you are part of a team that brings guest experiences to life through immersive, unique experiences. In this role, you will master the art of delivering exceptional service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Keep Management well informed about all aspects of Laundry operations during a shift.
• Maintain the highest standards in cleanliness, hygiene, and comfort towards total guest satisfaction by providing service, which is the best in class, and maximises organisational profitability through effective utilisation of all resources.
• Efficiently use and manage the inventory of supplies, linen and equipment.
• Assist in monitoring and controlling consumption of chemicals used in the Laundry.
• Plan and implement preventive maintenance and cleaning schedules for Laundry machinery & equipment.
• Assist Laundry Management in monitoring staff productivity.

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions.
• Strong communications skills to interact with guests as well as staff.
• Previous experience in a similar role with good knowledge of staff and time management, stain treatments, industrial cleaning equipment and products.

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.