Luxury Spa Operations Leader: Drive Experience & Growth

Placements24; Mtubatuba Local Municipality; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Health benefits

Staff discounts

Career development opportunities

Job summary

Placements24 is seeking a Senior Spa Operations Manager to oversee the flagship spa in Richards Bay, KwaZulu-Natal. You will lead a team of therapists and support staff, manage budgets, ensure exceptional guest experiences, and drive revenue while maintaining brand standards.

The role is on-site with a focus on high-volume spa operations, staff development, inventory control, and collaboration with marketing to promote services and events. Strong leadership and industry knowledge are essential.

Qualifications

• Minimum 5 years of experience in spa management or senior leadership within hospitality/wellness.
• Proven budget management, staff supervision, and operational oversight.
• Deep knowledge of spa treatments, products, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial management and revenue generation understanding.

Responsibilities

• Oversee day-to-day spa operations with high service standards.
• Lead, train, and motivate therapists, receptionists, and support staff.
• Implement policies to enhance efficiency and guest satisfaction.
• Manage spa inventory, including retail products and supplies.
• Drive revenue growth through promotions and retail initiatives.
• Develop and manage the spa budget for profitability.
• Ensure compliance with health, safety, and sanitation rules.
• Address guest inquiries, feedback, and complaints promptly.
• Collaborate with marketing on campaigns and events.
• Maintain relationships with suppliers and vendors.
• Monitor industry trends and introduce innovative services.

Skills

Spa management

Leadership

Budget management

Staff supervision

Guest experience

Revenue growth

Operational oversight

Tools

Spa management software

Microsoft Office

Job description

Placements24 is seeking a Senior Spa Operations Manager to oversee the flagship spa in Richards Bay, KwaZulu-Natal. You will lead a team of therapists and support staff, manage budgets, ensure exceptional guest experiences, and drive revenue while maintaining brand standards.

The role is on-site with a focus on high-volume spa operations, staff development, inventory control, and collaboration with marketing to promote services and events. Strong leadership and industry knowledge are essential.