Sales Assistant

Belmond; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Loyalty rewards programs

Employee assistance & wellness

Job summary

Mount Nelson, A Belmond Hotel, in Cape Town invites applications for a Sales Assistant. You will enhance guest experiences through knowledgeable product recommendations, efficient POS handling, and proactive sales engagement.

The role emphasizes customer service, stock accuracy, and maintaining an inviting store environment. The ideal candidate brings retail experience, strong communication, and organisational skills, with a flair for delivering luxury service and growing the guest base.

Qualifications

• Proven experience in retail or customer-focused environment.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Commercial awareness.

Responsibilities

• Identify customer needs and provide tailored solutions to ensure satisfaction.
• Utilise knowledge of products and services to offer the best possible recommendations.
• Actively monitor and analyse sales performance against targets.
• Implement strategies to meet or exceed sales goals.
• Stay informed about the diverse range of products offered.
• Keep up to date with industry trends and customer requirements.
• Proactively seek out new sales opportunities.
• Engage with potential customers to expand the customer base.
• Deal with complaints to maintain store reputation.
• Assist in maintaining inventory levels to ensure the store is well-stocked.
• Ensure the store is organized and ready for a positive shopping experience.
• Greet customers and provide product information to enhance shopping experience.
• Handle transactions using the POS system, including payments, returns and exchanges.

Skills

Retail experience

Retail management

Communication skills

Organisational & leadership

Commercial awareness

POS system experience

Banking skills

Time management

Tools

Silverware POS

Job description

As a Sales Assistant at Mount Nelson, A Belmond Hotel, you enhance the guest experience by providing immersive, therapeutic, and ambient service that elevates relaxation and tranquillity to a new level. In this role, you will provide the highest quality services and products to guests. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Identify customer needs and provide tailored solutions to ensure satisfaction
• Utilize knowledge of products and services to offer the best possible recommendations
• Actively monitor and analyse sales performance against targets
• Implement strategies to meet or exceed sales goals
• Stay informed about the diverse range of products offered
• Keep up to date with industry trends and customer requirements
• Proactively seek out new sales opportunities
• Engage with potential customers to expand the customer base
• Deal with complaints from customers to maintain the store's reputation
• Assist in maintaining inventory levels to ensure the store is well-stocked
• Ensure the store is organized and ready to provide a positive shopping experience at all times.
• Greet customers warmly, assist with their needs, and provide product information to enhance their shopping experience
• Handle customer transactions accurately and efficiently using the point-of-sale (POS) system, including processing payments, returns, and exchanges

As a Sales Assistant at Mount Nelson, A Belmond Hotel, you enhance the guest experience by providing immersive, therapeutic, and ambient service that elevates relaxation and tranquillity to a new level. In this role, you will provide the highest quality services and products to guests. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Identify customer needs and provide tailored solutions to ensure satisfaction
• Utilize knowledge of products and services to offer the best possible recommendations
• Actively monitor and analyse sales performance against targets
• Implement strategies to meet or exceed sales goals
• Stay informed about the diverse range of products offered
• Keep up to date with industry trends and customer requirements
• Proactively seek out new sales opportunities
• Engage with potential customers to expand the customer base
• Deal with complaints from customers to maintain the store's reputation
• Assist in maintaining inventory levels to ensure the store is well-stocked
• Ensure the store is organized and ready to provide a positive shopping experience at all times.
• Greet customers warmly, assist with their needs, and provide product information to enhance their shopping experience
• Handle customer transactions accurately and efficiently using the point-of-sale (POS) system, including processing payments, returns, and exchanges

Requirements

What You Bring:

• Proven experience in retail or other customer-focused environment
• Knowledge of retail management best practices
• Outstanding communication and interpersonal skills
• Excellent organising and leadership skills
• Commercial awareness
• Experience with Silverware POS or similar is advantageous
• Banking skills
• Effective time management.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive basic salary and benefits

Loyalty and recognition rewards programs

Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.