Guest Experience & Reservations Specialist

Belmond Ltd.; Cape Town; Presencial; ZAR 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive basic salary

Loyalty and recognition rewards

Employee Assistance & Wellness

Resumo da oferta

Belmond Mount Nelson in Cape Town seeks a Service Excellence Advisor to own the post-reservation process, ensuring accurate guest details and timely completion of all tasks. You will partner with departments to fulfill actions and upsell add-ons to enhance stays.

Requirements include 2 years in front office or reservations or customer service, excellent telephone etiquette, strong organization, and solid computer and email skills. Join a culture of kindness and guest-centric service.

Qualificações

• 2 years’ experience in Front Office or Reservations or customer service role.
• Excellent telephone etiquette and verbal communication skills.
• Strong organisational skills and a high level of attention to detail.
• Strong computer proficiency and email communication skills.
• Ability to work without supervision.
• Customer service skills.

Responsabilidades

• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Upsell- treat every customer interaction as an opportunity to enhance each guest stay by suggesting additional add On’s such upgrades, transfers, experiences etc.
• Quality controls all bookings prior to issuing travel documents and follow up to obtain any missing information or special requests
• Ensuring payments are taken, questions answered, tickets and relevant documentation delivered
• Making sure every customer has a personal interaction on any queries that they may have
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel

Conhecimentos

Front Office / Reservations / customer

Telephone etiquette

Verbal communication

Organisational skills

Attention to detail

Computer proficiency

Email communication

Ability to work without supervision

Customer service skills

Descrição da oferta de emprego

Belmond Mount Nelson in Cape Town seeks a Service Excellence Advisor to own the post-reservation process, ensuring accurate guest details and timely completion of all tasks. You will partner with departments to fulfill actions and upsell add-ons to enhance stays.

Requirements include 2 years in front office or reservations or customer service, excellent telephone etiquette, strong organization, and solid computer and email skills. Join a culture of kindness and guest-centric service.