Luxury Hotel Sales & Guest Experience Associate

Belmond Ltd.; Cape Town; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Loyalty rewards programs

Employee Assistance & Wellness

Zusammenfassung

Belmond Ltd. is seeking a Sales Assistant at Mount Nelson, A Belmond Hotel, to elevate guest experiences through immersive service. You will identify needs, recommend products, and drive sales while maintaining exceptional customer care.

Join a luxury team dedicated to kindness, listening, and connections with guests. The role involves handling transactions, inventory, and offering tailored shopping guidance in a premium environment.

Qualifikationen

• Proven experience in retail or other customer-focused environment.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Commercial awareness.
• Experience with Silverware POS or similar is advantageous.
• Banking skills.
• Effective time management.

Aufgaben

• Identify customer needs and provide tailored solutions to ensure satisfaction.
• Utilize knowledge of products and services to offer the best possible recommendations.
• Actively monitor and analyse sales performance against targets.
• Implement strategies to meet or exceed sales goals.
• Stay informed about the diverse range of products offered.
• Keep up to date with industry trends and customer requirements.
• Proactively seek out new sales opportunities.
• Engage with potential customers to expand the customer base.
• Deal with complaints to maintain store reputation.
• Assist in maintaining inventory levels to ensure the store is well-stocked.
• Ensure the store is organized and ready to provide a positive shopping experience at all times.
• Greet customers warmly, assist with their needs, and provide product information to enhance their shopping experience.
• Handle customer transactions accurately and efficiently using the POS system, including processing payments, returns, and exchanges.

Kenntnisse

Retail experience

Communication skills

Organisational skills

Leadership

Banking basics

Time management

Tools

Silverware POS

Jobbeschreibung

Belmond Ltd. is seeking a Sales Assistant at Mount Nelson, A Belmond Hotel, to elevate guest experiences through immersive service. You will identify needs, recommend products, and drive sales while maintaining exceptional customer care.

Join a luxury team dedicated to kindness, listening, and connections with guests. The role involves handling transactions, inventory, and offering tailored shopping guidance in a premium environment.