Assistant Front Office Manager *5-Star Luxury Hotel, Cape Town

Anonymous; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Anonymous hotel in Cape Town is seeking a Front Office Supervisor to lead the reception team and ensure smooth check-in/check-out while providing warm, professional guest service.

The role requires supervising front desk staff, handling reservations, managing guest accounts, and collaborating with other departments to uphold the hotel's reputation for outstanding hospitality.

Qualifications

• Proactive, customer-focused hospitality professional.
• Strong organizational skills and attention to detail.
• Experience in front desk leadership or supervisor role preferred.

Responsabilités

• Supervise daily front desk operations to ensure high service standards.
• Oversee reservations, room assignments, and check-in/check-out processes.
• Address guest inquiries and concerns promptly and professionally.
• Train and mentor front desk agents to improve performance and service skills.
• Maintain accurate guest account records and occupancy data.
• Coordinate with other hotel departments to deliver seamless guest experiences.

Description du poste

Front Office Supervisor

Our client is seeking a proactive and customer-focused Front Office Supervisor to lead the reception team at a prestigious hotel in scenic Cape Town. This role is critical in creating the first impression for guests, ensuring seamless check-in and check-out experiences, and managing guest inquiries with efficiency and warmth. You will supervise front desk staff, handle reservations, manage guest accounts, and contribute to a positive and memorable stay for all visitors. This position demands excellent organizational skills, a passion for service excellence, and the ability to maintain composure in a busy, customer-facing environment, contributing to the hotel's reputation for outstanding hospitality.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring efficient operations and high service standards.
• Manage guest reservations, room assignments, and check-in/check-out processes accurately and promptly.
• Handle guest inquiries, requests, and concerns with professionalism, resolving issues effectively to ensure guest satisfaction.
• Train and mentor new front desk agents, providing ongoing coaching to enhance their performance and service skills.
• Maintain accurate records of guest accounts, payments, and hotel occupancy levels.
• Collaborate with other hotel departments to ensure smooth coordination of services and guest needs.