Guest Experience Agent - Front Desk

Kerzner International; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

One&Only Cape Town is seeking a Front Desk Agent to manage check-in/check-out, reservations and guest services with a focus on personalized attention. You will handle cashiering, information delivery, and guest inquiries while maintaining a courteous, professional demeanor in a fast-paced luxury environment.

Ideal candidates have at least 2 years’ experience at a 5-star property and hold a Hospitality diploma or degree. Fluency in English is essential; multilingualism is a plus.

Qualifications

• Minimum of 2 years' experience in a 5-star establishment.
• Diploma or degree in Hospitality, Travel & Tourism is desirable.
• Fluent in English; multilingualism is a plus.

Responsibilities

• Handle front desk operations: check-in/check-out, reservations, cashiering and guest information.
• Maintain courteous, professional interactions with guests and colleagues.
• Assist with room moves, special requests and guest inquiries as needed.
• Ensure accurate cash handling and adherence to hotel policies.

Skills

Excellent guest relations

Multitasking

Fluent English

Education

Diploma in Hospitality / Travel & Tourism

Degree in Hospitality / Travel & Tourism

Tools

Microsoft Office

Outlook

Opera hotel software

Job description

One&Only Cape Town is seeking a Front Desk Agent to manage check-in/check-out, reservations and guest services with a focus on personalized attention. You will handle cashiering, information delivery, and guest inquiries while maintaining a courteous, professional demeanor in a fast-paced luxury environment.

Ideal candidates have at least 2 years’ experience at a 5-star property and hold a Hospitality diploma or degree. Fluency in English is essential; multilingualism is a plus.