Luxury Boutique Hotel Operations Lead

La Bonne étape; Oos-Kaap; Vor Ort; ZAR 250.000 - 380.000; Vollzeit

Zusammenfassung

Xara Boutique Hotel in South Africa seeks a Duty Manager to lead daily operations in our luxury boutique setting. You will work across Front Office, Housekeeping, and F&B to maintain the highest service standards and guest satisfaction.

Ideal candidates have hospitality experience, strong communication and leadership skills, and the ability to manage high-pressure, high-volume service with a customer-centric approach.

Qualifikationen

• Experience in hospitality or hotel operations required.

Aufgaben

• Oversee daily hotel operations and F&B outlets with senior management.
• Coordinate Front Office, Housekeeping, F&B and other departments.
• Support F&B outlets during service periods and events.
• Deliver exceptional guest service and handle requests professionally.
• Monitor service standards and ensure brand compliance.
• Assist with VIP arrivals and guest relations.
• Supervise shifts and support team members during operations.
• Prepare operational reports and communicate updates during handovers.

Kenntnisse

Hospitality experience

Guest service

Communication

Team leadership

Problem solving

Shift flexibility

Ausbildung

Hospitality Management

Jobbeschreibung

Xara Boutique Hotel in South Africa seeks a Duty Manager to lead daily operations in our luxury boutique setting. You will work across Front Office, Housekeeping, and F&B to maintain the highest service standards and guest satisfaction.

Ideal candidates have hospitality experience, strong communication and leadership skills, and the ability to manage high-pressure, high-volume service with a customer-centric approach.