Duty Manager

La Bonne étape; Oos-Kaap; On-site; ZAR 250,000 - 380,000; Full time

Job summary

Xara Boutique Hotel in South Africa seeks a Duty Manager to lead daily operations in our luxury boutique setting. You will work across Front Office, Housekeeping, and F&B to maintain the highest service standards and guest satisfaction.

Ideal candidates have hospitality experience, strong communication and leadership skills, and the ability to manage high-pressure, high-volume service with a customer-centric approach.

Qualifications

• Experience in hospitality or hotel operations required.

Responsibilities

• Oversee daily hotel operations and F&B outlets with senior management.
• Coordinate Front Office, Housekeeping, F&B and other departments.
• Support F&B outlets during service periods and events.
• Deliver exceptional guest service and handle requests professionally.
• Monitor service standards and ensure brand compliance.
• Assist with VIP arrivals and guest relations.
• Supervise shifts and support team members during operations.
• Prepare operational reports and communicate updates during handovers.

Skills

Hospitality experience

Guest service

Communication

Team leadership

Problem solving

Shift flexibility

Education

Hospitality Management

Job description

Are excellence and team spirit part of your DNA?

Are you looking at opening up a new world in upscale hospitality and taking your career to the next level?

The Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.

Job Description

We are seeking a motivated, professional, and service-oriented Duty Manager to join our luxury hospitality team. This role is ideal for an ambitious hospitality professional looking to develop their leadership skills within a prestigious boutique hotel environment.

The Duty Manager will support the daily hotel operations, ensure exceptional guest experiences, and assist departmental teams in maintaining the highest standards of service associated with luxury hospitality.

________________________________________

Key Responsibilities

• Support the senior management in overseeing daily hotel operations and Food & Beverage outlets
• Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, and other departments
• Provide operational support to all F&B outlets during service periods, events, and high-volume operations
• Deliver exceptional guest service and handle guest requests, feedback, and complaints professionally
• Monitor service standards and ensure compliance with hotel procedures and brand expectations
• Assist with VIP arrivals, guest relations, and special requests
• Supervise shifts and support team members during operational hours
• Prepare operational reports and communicate relevant updates during handovers

Qualifications

• Previous experience in hospitality, restaurant operations, front office, or hotel operations preferred
• Qualification in Hospitality Management or related field is considered an asset
• Strong communication and interpersonal skills
• Passion for guest service and operational excellence
• Excellent organisational and problem-solving abilities
• Ability to work under pressure in a fast-paced luxury environment
• Professional appearance and customer-focused attitude
• Flexibility to work shifts, including evenings, weekends, and public holidays
• Fluency in English is required; additional languages are considered an asset

Additional Information

• Full Time Job
• Hospitality and Leisure
• Hotel, Restaurant and Catering