Luxury Hotel Duty Manager – Guest Experience Lead (Cape Town)

HotelJobs; Cape Town; On-site; ZAR 340,000 - 420,000; Full time

Job summary

HotelJobs in Cape Town seeks a polished Hotel Duty Manager to uphold exceptional service in a fast-paced, high-end environment. You will oversee the guest experience, support daily operations and resolve service challenges, reporting to the Deputy General Manager.

The role requires at least 2 years of management experience in a 4- or 5-star hotel, strong guest relations, and proficiency in Opera and Microsoft Office. English fluency is essential, with shifts including evenings and holidays.

Qualifications

• Hospitality diploma/degree preferred.
• At least 2 years’ management experience in a 4- or 5-star hotel.
• Strong guest relations and professional complaint resolution.
• Decision-making under pressure with sound judgement.
• Excellent communication and relationship-building skills.
• Proficiency in Opera and Microsoft Office.
• English fluency; other languages advantageous.

Responsibilities

• Maintain a visible presence in guest areas and ensure warm, personalized service.
• Support Front Office, Concierge and other departments during peak periods.
• Coordinate VIPs, returning guests and special occasions.
• Resolve guest concerns promptly with 24-hour service recovery.
• Uphold service standards and company values.

Skills

Guest relations

Communication

Team management

Planning & organisation

Conflict resolution

Education

Hospitality diploma/degree

Tools

Opera

Microsoft Office

Job description

HotelJobs in Cape Town seeks a polished Hotel Duty Manager to uphold exceptional service in a fast-paced, high-end environment. You will oversee the guest experience, support daily operations and resolve service challenges, reporting to the Deputy General Manager.

The role requires at least 2 years of management experience in a 4- or 5-star hotel, strong guest relations, and proficiency in Opera and Microsoft Office. English fluency is essential, with shifts including evenings and holidays.