Logistics Operations Lead

Placements24; Sandton; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical aid

Retirement contributions

Career growth and international exp.

Training and development

Job summary

Placements24 is seeking an experienced Logistics Operations Lead to manage our Sandton hub. You will lead a team of logistics professionals, oversee import/export, customs clearance, and final delivery, and build strong carrier relationships to ensure top service and cost efficiency.

The role emphasizes international logistics knowledge, stakeholder management, and continuous improvement within a dynamic, global freight forwarding environment.

Qualifications

• Minimum 5 years in freight forwarding, logistics operations, or supply chain management.
• At least 2 years in a supervisory/lead role.
• In-depth knowledge of international shipping processes, customs regulations, and trade compliance.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a focus on operational efficiency.

Responsibilities

• Lead and manage a team of logistics coordinators and specialists, providing guidance and support.
• Oversee all aspects of freight operations, including import, export, customs clearance, and final delivery.
• Develop and maintain strong relationships with carriers, negotiating contracts and service level agreements.
• Monitor operational performance, identify bottlenecks, and implement solutions to improve efficiency and reduce costs.
• Ensure compliance with all international and domestic shipping regulations and company policies.
• Manage operational budgets and track expenses to ensure profitability.
• Implement and refine standard operating procedures (SOPs) for logistics operations.
• Handle complex customer inquiries and resolve operational issues promptly and effectively.
• Drive continuous improvement initiatives within the logistics department.

Skills

Leadership

Communication

Analytical skills

Negotiation

Problem-solving

Education

Bachelor's degree in Logistics or related field

Tools

Freight forwarding software

Job description

About the Role

Our client, a leading global freight forwarding company, is seeking an experienced and proactive Logistics Operations Lead to manage and optimize daily operations at their key hub in Sandton, Gauteng . This pivotal role involves overseeing a team of logistics professionals, managing carrier relationships, ensuring efficient workflow, and driving performance improvements. You will be instrumental in maintaining high standards of service delivery, cost control, and operational efficiency within a demanding environment. The ideal candidate possesses strong leadership acumen and a deep understanding of international logistics and supply chain dynamics.

Key Responsibilities

• Lead and manage a team of logistics coordinators and specialists, providing guidance and support.
• Oversee all aspects of freight operations, including import, export, customs clearance, and final delivery.
• Develop and maintain strong relationships with carriers, negotiating contracts and service level agreements.
• Monitor operational performance, identify bottlenecks, and implement solutions to improve efficiency and reduce costs.
• Ensure compliance with all international and domestic shipping regulations and company policies.
• Manage operational budgets and track expenses to ensure profitability.
• Implement and refine standard operating procedures (SOPs) for logistics operations.
• Handle complex customer inquiries and resolve operational issues promptly and effectively.
• Drive continuous improvement initiatives within the logistics department.

Requirements

• A minimum of 5 years of experience in freight forwarding, logistics operations, or supply chain management, with at least 2 years in a supervisory or lead role.
• In-depth knowledge of international shipping processes, customs regulations, and trade compliance.
• Proven ability to lead and motivate a team, fostering a high-performance culture.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a focus on operational efficiency.
• Proficiency in freight forwarding software and general office applications.
• Bachelor's degree in Logistics, Supply Chain Management, International Business, or a related field is highly desirable.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong decision-making skills and the ability to manage multiple priorities.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including medical aid, life insurance, and retirement contributions.
• Significant opportunities for career growth and international exposure.
• Access to ongoing training and professional development programs.
• A dynamic and collaborative work environment within a leading global logistics provider.