Logistics Customer Support Specialist — Hybrid

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Hybrid work

Professional development

Career progression

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Support Specialist to join our logistics partner’s team. The role focuses on handling inquiries, resolving issues, and ensuring a smooth service experience for clients.

You will work in a hybrid setup, liaising with colleagues across departments, maintaining records, and contributing to reporting on customer service performance. The ideal candidate has 3+ years in customer service within logistics, strong communication, and CRM

Qualifications

• Minimum 3 years in customer service or client relations.
• Experience in logistics or transportation preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary contact for customer inquiries about logistics services, shipments and account management.
• Investigate and resolve customer issues promptly, coordinating with departments to find solutions.
• Provide information on service offerings, pricing and delivery timelines to clients.
• Maintain accurate customer records and update shipment status in the tracking system.
• Process customer orders and requests efficiently, ensuring data integrity.
• Develop and maintain positive relationships with clients through proactive communication and service.
• Assist in preparing reports on customer service performance and feedback.
• Identify opportunities to improve customer satisfaction and operational efficiency in the Richards Bay branch.
• Handle complaints professionally and work towards satisfactory resolutions.
• Collaborate in a hybrid environment, ensuring knowledge transfer and support.

Skills

Customer service

Communication

Client relations

Education

High school diploma

Tools

CRM software

Logistics management systems

Job description

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Support Specialist to join our logistics partner’s team. The role focuses on handling inquiries, resolving issues, and ensuring a smooth service experience for clients.

You will work in a hybrid setup, liaising with colleagues across departments, maintaining records, and contributing to reporting on customer service performance. The ideal candidate has 3+ years in customer service within logistics, strong communication, and CRM