Hybrid Customer Care Specialist - Richards Bay

Placements24; Richards Bay; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Vacation leave

Retirement plan

Employee assistance

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is hiring a Customer Service Representative to join our growing team. The role blends in-office collaboration with remote work in a hybrid model, focusing on delivering exceptional client experiences.

You will handle inquiries, provide product information, resolve issues, and maintain accurate records in the CRM while supporting a positive team environment. The position offers a hybrid work arrangement to balance office collaboration with remote work.

Qualifications

• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.

Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate product and service information to customers.
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and other customer transactions.
• Maintain accurate customer records and update CRM systems.
• Escalate complex issues to supervisors or relevant departments.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Gather customer feedback and report trends to management.
• Contribute to a positive team environment and overall customer satisfaction goals.
• Adhere to company policies and service level agreements.

Skills

Communication

Listening

Interpersonal

Problem solving

Teamwork

Adaptability

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Placements24 in Richards Bay, KwaZulu-Natal, is hiring a Customer Service Representative to join our growing team. The role blends in-office collaboration with remote work in a hybrid model, focusing on delivering exceptional client experiences.

You will handle inquiries, provide product information, resolve issues, and maintain accurate records in the CRM while supporting a positive team environment. The position offers a hybrid work arrangement to balance office collaboration with remote work.