Logistics & Customer Service Administrator | OTIF & Orders

Premier FMCG (Pty) Ltd; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Premier FMCG is seeking a Customer Service & Logistics Administrator in Paarl to ensure efficient order processing and OTIF delivery across allocated channels. The role focuses on managing customer orders, scheduling warehouse pickings, and maintaining strong relationships with internal plants and customers.

The ideal candidate has Grade 12, 1–3 years FMCG experience, and solid English communication. Proficiency in MS Word, Excel and Outlook is expected; Power BI knowledge is a plus.

Qualifications

• Grade 12 is required.
• ND Supply Chain Management would be an added advantage.
• 1-3 years working experience preferably in FMCG.

Responsibilities

• Maximise On-Time-In-Full (OTIF) for allocated channels.
• Manage orders for customers and process orders in the warehouse.
• Generate Transport Purchase Orders (TPO) for transporters via TMS.
• Secure booking date and time at relevant customer.
• Arrange collection date/time at warehouse to meet booking slot.
• Track and trace orders from dashboards to delivery.
• Communicate order fill and delivery date/time to customers.
• Manage delivery expectations of existing orders.
• Capture ad-hoc customer queries in CRM (to be implemented).
• Conduct weekly reports on Case Fill, On-Time and OTIF.
• Coordinate with plants to check product availability.
• Raise issues with Supervisors as needed.
• Proactively manage customer expectations and relationships.

Skills

Communication

Attention to detail

Supply chain knowledge

Transport knowledge

Customer service

Education

Grade 12

ND Supply Chain Management (advantage)

Tools

MS Word

Excel

Outlook

Power BI (adv)

Job description

Premier FMCG is seeking a Customer Service & Logistics Administrator in Paarl to ensure efficient order processing and OTIF delivery across allocated channels. The role focuses on managing customer orders, scheduling warehouse pickings, and maintaining strong relationships with internal plants and customers.

The ideal candidate has Grade 12, 1–3 years FMCG experience, and solid English communication. Proficiency in MS Word, Excel and Outlook is expected; Power BI knowledge is a plus.