Level 1 Service Desk Specialist - IT Support & Troubleshooting

Greys Recruitment; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Greys Recruitment in Sunninghill, Gauteng, seeks two Level 1 Service Desk Consultants to deliver first-line IT support and excellent customer service. Responsibilities include logging and resolving incidents, troubleshooting Windows, Microsoft 365, and basic network issues, and escalating where needed.

Candidates should have Matric, IT qualification, and ITIL Foundation is a plus; 3–5 years' IT service desk experience preferred, with remote and on-site support experience.

Qualifications

• First-line technical support to clients and end users.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems and service management tools.
• Deliver excellent customer service.

Responsibilities

• Provide Level 1 technical support to clients and end users.
• Log, manage, and resolve incidents and service requests within SLA timeframes.
• Troubleshoot hardware, software, Windows, Microsoft 365, and basic networking issues.
• Escalate unresolved issues to the appropriate support teams.
• Maintain accurate records of incidents, resolutions and customer interactions.
• Follow service desk procedures and incident management processes.
• Assist with system installations, configurations, and user support where required.

Skills

Customer service

Troubleshooting

Problem solving

Communication

Education

Matric (Grade 12)

IT qualification (Certificate/Diploma/Degree)

ITIL Foundation Certification

Tools

Ticketing systems

Service management tools

Job description

Greys Recruitment in Sunninghill, Gauteng, seeks two Level 1 Service Desk Consultants to deliver first-line IT support and excellent customer service. Responsibilities include logging and resolving incidents, troubleshooting Windows, Microsoft 365, and basic network issues, and escalating where needed.

Candidates should have Matric, IT qualification, and ITIL Foundation is a plus; 3–5 years' IT service desk experience preferred, with remote and on-site support experience.