Frontline IT Support Technician – Windows & MS 365
MyCareerCraft
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Job summary
MyCareerCraft in Gauteng is seeking an IT Desktop Support Technician (Level 1) to join their technical support team across various locations. You will handle first-line incidents, perform desktop hardware troubleshooting, and assist with software configuration while delivering prompt, professional service.
The role requires 2–3 years IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, and willingness to travel between sites.
Qualifications
- Minimum 2–3 years in IT support or helpdesk.
- Familiarity with Windows 10/11 and Microsoft 365.
- Strong customer service and communication skills.
- Willingness to travel between sites.
Responsibilities
- Act as the first point of contact for IT incidents and service requests.
- Log, track, and resolve calls in ITSM system.
- Troubleshoot desktop, laptop, and printer hardware.
- Install and configure software, drivers, and OS.
- Support Microsoft 365 and email configurations.
- Reset passwords and manage user accounts.
- Assist with basic network issues (LAN, Wi-Fi, VPN).
- Provide remote support using approved tools.
- Escalate to Level 2 when needed and follow up.
- Maintain incident documentation and asset records.
- Deliver excellent customer service and comply with IT policies and SLAs.
Skills
Education
Tools
Job description
MyCareerCraft in Gauteng is seeking an IT Desktop Support Technician (Level 1) to join their technical support team across various locations. You will handle first-line incidents, perform desktop hardware troubleshooting, and assist with software configuration while delivering prompt, professional service.
The role requires 2–3 years IT support experience, strong Windows 10/11 and Microsoft 365 knowledge, and willingness to travel between sites.
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