Level 2 Support Engineer

Sandi Crowther Recruitment; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sandi Crowther Recruitment in Durban seeks an experienced IT Support professional to provide Level 1 and Level 2 helpdesk support remotely and on-site for multiple clients. Responsibilities include troubleshooting desktops/servers, supporting Microsoft 365 apps, Exchange Online, Teams, SharePoint and user access management, plus Windows Server and AD maintenance.

Requirements: Matric, 3+ years MSP experience, current Microsoft 365 cert, CompTIA Network+, valid driver’s license and willingness to

Qualifications

• Matric / Grade 12 required.
• 3+ years IT support in MSP/multi-client environment.
• Current Microsoft 365 certification.
• CompTIA Network+ or equivalent networking cert.
• Experience supporting Microsoft 365, Windows Server and AD networks.
• Valid driver’s license and willingness to travel.
• Strong analytical, troubleshooting and communication skills.
• Proactive, customer-focused and able to work independently.

Responsibilities

• Provide Level 1 and Level 2 technical support to customers remotely and on-site
• Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues
• Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management
• Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems
• Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls and internet connectivity
• Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication
• Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects
• Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team

Skills

Analytical skills

Troubleshooting

Communication

Organisational skills

Problem-solving

Teamwork

Driver's license

Education

Matric / Grade 12

Tools

Microsoft 365

Active Directory

DNS

DHCP

Windows Server

Exchange Online

Job description

Responsibilities

Provide Level 1 and Level 2 technical support to customers remotely and on-site

Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues

Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management

Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems

Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls and internet connectivity

Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication

Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects

Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team

Requirements

Matric / Grade 12

35 years relevant IT support or systems administration experience in an MSP or multi-customer environment

Current Microsoft 365 certification

CompTIA Network+ or an equivalent recognised networking certification

Proven experience supporting Microsoft 365, Microsoft Windows Server and business networks

Valid drivers licence and willingness to travel to customer sites

Strong analytical, troubleshooting and problem-solving skills

Excellent written and verbal communication skills, with a professional, customer-focused approach

Good organisational skills, attention to detail and the ability to manage multiple priorities

A proactive, accountable approach, with the ability to work independently and as part of a team

Advantageous: An IT-related diploma or degree, additional Microsoft, CompTIA or ITIL certifications, and experience with Azure, Hyper-V, PowerShell, RMM and ticketing platforms, endpoint security, backup solutions and network infrastructure.

The successful candidate will be a reliable and service-driven professional who takes ownership of technical issues, follows through to resolution and is committed to maintaining secure, stable and well-supported customer IT environments.