Junior Service Desk Engineer — Onsite IT Support

PurpleBlue Technologies; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

PurpleBlue Technologies in Pretoria is seeking a Junior Service Desk Engineer to provide first-line IT support under supervision and log, triage, and resolve basic incidents and service requests.

You will work within the Service Desk Operations Management tower, log tickets in the ITSM tool, and help escalate complex issues while maintaining accurate records.

On-site role with potential after-hours escalations; 1 year ICT support experience preferred; Matric and A+/N+ advantageous.

Qualifications

• Matric/grade 12 and related certifications preferred.
• Experience with basic ITSM concepts and incident handling is advantageous.
• Familiarity with ITIL processes and ticket lifecycles is beneficial.

Responsibilities

• Log, triage, and resolve basic ICT service issues.
• Register Incidents and Service Requests in the ITSM tool per standards.
• Escalate complex issues to resolver queues and support after-hours escalations if needed.
• Update Asset Register/CMDB for asset and configuration changes.
• Provide timely updates and maintain ticket accuracy and closure notes.

Skills

Basic IT troubleshooting

Networking concepts

Password resets & domain auth

ITIL framework knowledge

Education

NQF Level 4 (Matric)

A+ certification

N+ certification

Job description

PurpleBlue Technologies in Pretoria is seeking a Junior Service Desk Engineer to provide first-line IT support under supervision and log, triage, and resolve basic incidents and service requests.

You will work within the Service Desk Operations Management tower, log tickets in the ITSM tool, and help escalate complex issues while maintaining accurate records.

On-site role with potential after-hours escalations; 1 year ICT support experience preferred; Matric and A+/N+ advantageous.